NOC Operations Administrator I - Waterloo - QNX Software Systems

    QNX Software Systems
    QNX Software Systems Waterloo

    10 hours ago

    Full time
    Description

    NOC Operations Administrator I

    This is a shift-based role in a 24x7x365 facility where you will monitor BlackBerry Infrastructure and Services, coordinate Incident Response, remediate issues where possible, implement Structured Changes and document events.


    Key Responsibilities:
    Monitor the BlackBerry Infrastructure using various tools and react to alerts. Log alerts and relate them to an incident or a Change. Be aware of resolution targets for all Services. Engage relevant Support Teams and work with them as a team until the incident is resolved. Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.



    Listed below are some essential skills required for NOC Operations Administrator:Please see full job description page.

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