Broker Services Representative - Lachine, Canada - Day & Ross

Day & Ross

Verified Company

Lachine, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Day & Ross, you'll go far.
Day & Ross is one of Canada's largest transportation companies, serving top brands across North America.

We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family.

For over a decade, we've been recognized as one of Canada's Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018.

Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role
Broker Service Representative
Full-time
Montreal, QC

Responsible for overseeing and managing the performance of Brokers and their trucks on a daily and a long-term basis, including engagement, retention and Broker relations

How You'll Help

Ensure company, brokers, and drivers adhere to broker agreements, SOPs, safety requirements including driver speed, HOS violations, and work with Compliance to monitor MVI, and MMR.
Work with the company and brokers to resolve issues, holding all parties accountable to their responsibilities while maintaining broker engagement and satisfaction
Address brokers' and drivers' concerns; focused on maximum profitability for their units
Manage miles on each truck to ensure productivity targets and company standards are met including hired contract obligations such as team trucks running as team US trucks running the USA.
Investigate and address repeat late deliveries, load refusals, and noncompliance with SOPs
Manage Brokers and driver time off, updating time away and time ready in the system
Supporting recruiting department on new hires, with job requests, interviews as well as onboarding.
Ensuring new units/drivers are setup with expected equipment (satellite and camera), documents in hand, apps, drivers and decals started and up to D&R standards.
Conducting Orientation for new drivers/brokers as required
Working closely with the safety team on driver training and safety related concerns as identified
Proactively managing At Risk drivers and Broker to correct issues before they leave.
Posting and awarding new schedules for given areas following the scheduled assignment policy.
Manage / support compliance with random drug tests monthly
Work with brokers on statement issues, missed payments and related concerns.
Work with drivers in regards to payment concerns or disputes on irregular duties such as working time or customer detention.
Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed
Other related duties as may be required.

Your Skills & Experience:

Completion of secondary education preferred
Postsecondary training in logistics or business, an asset
A suitable combination of education and experience may be considered
English and French required (written/spoken), other languages an asset
Previous transportation, operations or customer service experience is preferred
Proficient in MS Outlook, Excel & Word; experience with Truckmate, an asset; ability to learn new programs
Strong communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
Ability to work independently and to collaborate with others to meet customer expectations.
Troubleshooting and problem solving skills; the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
Strong team and customer service focus; negotiation and conflict resolution skills
Demonstrated ability to build and maintain relationships

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As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

Benefits: