Adsm - Administrative Services Manager - Toronto, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Administrative Manager
OON
PCVRS**:

Lifemark Health Group

Location:
Hybrid, or fully Virtual

Administrative Manager** for the Out of Network (OON) Administrative Team

Like Lifemark, you believe in the power of work to transform lives. As the Administrative Manager you will look after onboarding external users to Lifemark IT systems.

This is an important part of Lifemark's Rehabilitation Services and Vocational Assistance Program (RSVP) that is delivered on behalf of Veterans Affairs Canada.

The Administrative Manager for OON has a passion for developing a motivated, diverse and engaged team of Administrative Coordinators.

Primary Responsibilities
Manage a small team of Administrative Coordinators working with our Out of Network (OON) providers.

The Administrative Coordinators support service delivery as a central point of contact for the needs of OON providers delivering work for Participants.

The duties of the team include:
Providing excellent customer service in addressing questions or concerns related to the process Onboarding OON providers onto the Lifemark IT system for the purpose of claims processing Followup on invoice inquiries Completion of tracking and data spreadsheets on a daily basis Provide administrative support as requiredAs the Administrative Manager, your duties would additionally include:

Provide leadership and belonging for your team members

Build team through hiring and training to meet work demands Support and mentor new team members Provide weekly reporting based on team tracking Attend meetings with other Team Managers Manage complaints and escalationsBilingual is an asset Security clearance required
What You Bring Minimum postsecondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area One (1)+ year(s) experience in an administrative role Excellent customer service skills and telephone etiquette High degree of organizational skills and ability to prioritize and multitask Excellent communication (verbal/written) and interpersonal skills Strong digital literacy including MS Office, MS Teams, SharePoint
What We Offer Competitive salary Comprehensive and flexible health and dental benefits Ongoing learning and development opportunities A diverse and inclusive workplace with a track record of high employee engagement and teamwork