Technical Support Supervisor - Mississauga, Canada - Code Guru
20 hours ago
Description
Education:
College/CEGEP
- Experience: 2 years to less than 3 years
Work setting:
- Information technology
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
Computer and technology knowledge:
- Information Technology Infrastructure Library (ITIL)
- Database software
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
- Visual Basic
Security and safety:
- Criminal record check
Work conditions and physical capabilities:
- Fastpaced environment
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability:
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Ability to multitask
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
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