Retail Operations Coordinator - Vancouver, Canada - Hugo Boss
Description
At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique.
Become part of our team of more than employees worldwide and shape your future at HUGO BOSSThe **Retail Operations Coordinator
- Canada** will be responsible for supporting the Retail Operations team with the daytoday operational effectiveness of Canadian Retail.
What you can expect:
Responsibilities include, but not limited to the following:
- Run weekly reports and prepare Trade Packs for Business Review Meetings as needed.
- Attend Business Review Meetings as required and send out Meeting Minutes to key stakeholders.
- Attend Regional Manager conference calls with the store teams as needed and provide operational updates.
- Support the Retail Operations department with the facilitation of ongoing communication with various departments and store teams to gain a thorough understanding of operational procedures and ensure relevant information is incorporated into company policy and procedures.
- Support Retail Operations department with collaboration on Store Operations initiatives and projects.
- Support the Retail Operations department with the development of local best practices and policies for CA Retail.
- Process Retail Invoices as needed (Invoice Line).
- Manage admin tasks in the StorIQ digital platform communication tool.
- Audit StorIQ weekly and provide feedback to the Regional and Store Teams.
- Rollout out StorIQ store visit reports in addition to other key reporting tools.
- Active participation in the implementation of Global Retail tools for the Canadian market.
- Prepare and distribute weekly HB Times Newsletter.
- Prepare and distribute Monthly Global Retail Newsletter adapted for local market.
- Partner with IT to rectify open issues / Submit IT Tickets.
- Maintain Retail Directory, Retail Calendar, Operations Calendar updates, changes, distribution.
- Maintain SAP Store Locator Master Data,
- Maintain Debitor, SOVIA, SAP, and SiVis requests, providing systems access.
- Manage Store Gift Card orders, Retail supply orders.
- Manage incoming Customer Service issues, collaborate with Stores to resolve in a timely manner, ensuring elevated Customer Experience
- Support the Retail Operations department with local adaptation of all forms and store guides such as Operations Guides, manuals, templates, etc.
- Manage the translation of all relevant Retail operations documents, guideline, publications for Quebec market.
- Collaborate with Retail Operations to increase GPTW initiatives
- Retail SPIRIT of BOSS Squad and Corporate SPIRIT Committee.
- Support Retail Operations department with Store trainings as needed.
- Ability to multitask several concurrent requests, quickly assemble data and generate impactful insights in a fastpaced environment.
- Other projects and ad hoc requests as assigned to support the Retail Operations department.
- Store visits as needed to assist Retail Operations department with the management of Operational Performance.
- Assist with store & shop openings as needed.
- Some travel may be required.
Your profile:
- College degree or equivalent experience
- 2+ years of increasingly responsible Retail experience
- Critical thinking and problemsolving skills
- Ability to communicate effectively with various team members and cross functional teams
- Ability to work in a fastpaced, dynamic environment
- General comfort level with public speaking and conducting presentations to retail executives in a clear, logical manner
- Experience with SAP
- Familiarity with Retail Operations
- Proven track record of executing projects independently, selfmotivated
- Effective written and verbal communication skills
- Excellent organizational and analytical skills
- Independent, selfmotivated, detailoriented with a high degree of accuracy
- Strong business acumen and interpersonal skills
- Entrepreneurial spirit
- Excellent computer skills with an emphasis on Microsoft Excel, Proficient in Word, and Power Point
- Comfortable with digital platforms
- High level of taste and sophistication consistent with the HUGO BOSS lifestyle philosophy
Your benefits:
- International and inspirational working environment
- Career progression opportunities
- Dynamic and inspirational work culture
- Dental
- Medical
- RRSP Match
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