Client Services Coordinator - Vancouver, Canada - University of British Columbia

University of British Columbia

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Staff - Non Union

Job Category

Executive Administrative Staff

Job Profile

Non Union Salaried - Administrative Assistant 3

Job Title

Client Services Coordinator

Department

Housing and Relocation | Central Human Resources

Compensation Range

$3, $4,780.42 CAD Monthly

Posting End Date

April 25, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Faculty Staff Housing & Relocation Services is responsible for delivering exemplary and wide-ranging housing and relocation services and programs to support strategic employee recruitment and retention.

It provides a high-touch, integrated one-stop-shop and personalized service model, intended to make the welcoming difference for people considering employment offers at UBC; to help them navigate their housing and relocation journey with ease.

The Client Services Coordinator provides customer service as part of Faculty Staff Housing and Relocation Services. Responds, both orally and by written correspondence, to relocation enquiries (and immigration enquiries if certified).

Provides value-added service to client departments, employees, and members of the public on topics pertaining to all areas of Human Resources, with additional expertise in the areas of Relocation of Faculty, Post-Doctoral Fellows (Post Docs) and Staff.

Administers daily operations in the office and contributes to the overall success and development of the new services.

Organizational Status

Reports to the Director of Housing, Immigration & Relocation Services or delegate managers as required. Liaison with client departments, staff, faculty and their families and other sections within Human Resources, and the general public.

Work Performed

Administers the daily aspects of the office, including maintenance of database of relocating employees. Responsible for the electronic and paper files and collation of information. Responsible for setting up appointments for the Managing Director and dealing with general enquiries from people who drop by the office. Collects all receipts from the office expenditure and maintains accurate records of financial transactions.
Assists in supporting the office s communication strategies and plans by providing research and analysis of information/data, survey and focus group support, desktop publishing and input on the development of materials for marketing and awareness initiatives such as orientations, brochures, newsletters, FAQs, and the website.
Ensures that print and online communications are in accordance with the latest relocation information and practices.
Assists in completing relocation surveys on behalf of the Centre.
Maintains CMS database and excel spread sheet information and produce reports; compiling, maintaining, and distributing information, including answering routine enquiries pertaining to relocation and other issues related to providing support to new hires and their family members.
Coordinates follow up reviews with clients during their first year at UBC, resolves basic issues, and escalates concerns to the Manager(s).
Performs routine office administrative duties such as word processing, data manipulation, making meeting arrangements, filing, and receiving, sending, and distributing mail.
Maintains welcome Centre area to always look tidy.
Performs other related duties related to the qualifications and requirements of the job.
Hours of work are 8:30 am 4:30 pm, but will be required on occasion to work outside of normal business hours.

Consequence of Error/Judgement

Supervision Received

Works under the general supervision of the Director of Housing, Immigration and Relocation Services or delegate managers as required from time to time, and in accordance with established principles and methods.

Supervision Given

None.

Minimum Qualifications

Willingness to respect diverse perspectives, including perspectives in conflict with one's own
Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications