Customer Service Representative - Prince Albert, Canada - City of Prince Albert

City of Prince Albert
City of Prince Albert
Verified Company
Prince Albert, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Position Overview:

The City of Prince Albert Financial Services Department is currently seeking a customer service specialist to join our team. We are looking to hire a casual position to help with coverage.


Principle Duties & Responsibilities:


Key Customer Service Duties:

  • Receive and process payments for various City services, including but not limited to: water utility payments, property taxes, transit passes, parking tickets and impound payments, various invoices, permits, and licenses.
  • Be the first point of contact and respond to phone inquiries from the public.
  • Respond to public inquiries and provide assistance for requests and complaints regarding:
  • Directing further public inquiries and concerns to the appropriate department.
  • Verify opening and ending balances for all payment types and locating and correcting any balancing discrepancies.
  • Maintain, reconcile and balance daily records and spreadsheets
  • Assist with tax billing and utility billing, as required.
  • Sort and distribute incoming mail. Prepare outgoing mail and affix postage, including registered mail items.
  • Perform standardized clerical, record keeping, data entry, and filing duties.
  • Accurately record data in applicable databases, documents, or spreadsheets.
  • General Duties
  • Attend to all inquiries through personal, telephone, and written communication.
  • Follow acts, regulations, bylaws, agreements, policies, and procedures.
  • Follow regulations, acts, and policies of Occupational Health & Safety.
  • Perform other related duties as assigned

Required Qualifications:


  • Certificate from an accredited institution in a business or administrative program; or
  • Grade 12 with two years' related experience.
Key Knowledge, Technical Skills and Abilities

  • Excellent customer service skills.
  • Strong communication skills, both written and verbal.
  • Ability to follow oral and written instructions.
  • Ability to perform calculations and data entry with speed and accuracy.
  • Ability to maintain a high level of confidentiality at all times.
  • Ability to work independently and manage time and tasks effectively
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