Automotive Service Writer - Winnipeg, Canada - General Steam

Description

General Steam is currently seeking a Service Writer for our General Steam Winnipeg location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and followup
• Contact Car Dealerships and order parts.

Required Skills:

• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Basic knowledge of accounting practices Required Experience
• High School Diploma or equivalent experience. Provide a "customer first" and "fix it right the first time" mentality
• Mediate and resolve customer problems and issues

When you work for General Steam, we work for you. It's as simple as that.

That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more - all backed by unmatched job security.

Salary:
From $22.00 per hour


Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay
• Retention bonus

Ability to commute/relocate:

• Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 1 year (preferred)

• Customer service: 1 year (preferred)

Work Location:
One location