Network Support Analyst - Toronto, Canada - Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre

Verified Company

Toronto, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We currently have a
Temporary Full-Time (until approx. Dec 2023) opportunity for a
Network Support Analyst
in the Client Services
department at our Bayview** campus.

**Hours of Work:
Weekdays:
Days; 8 hrs; As per schedule

Weekends:
As per scheduled

Summary of Duties

Provide technical & user support (Level 1 & 2), IS/IT Support 24 hr Call Centre environment
Provide rapid response via phone, electronically, remote session and/or in person
Troubleshoot time sensitive calls, resolve technical hardware and software issues
Software and hardware installations/repairs
Research questions using available information resources
Follow escalation protocols/procedures to appropriate tiers
Identify and mitigate risks
Log Support calls using Call Centre tracking system, monitor, route, escalate, close/resolve.
Prepare/generate activity and management status reports and maintain documentation
Stay current with system information, changes and updates
Cabling/connectivity, LAN, paging/cell phones telecom support
Network/system monitoring (NOC) triage, escalate, updates accordingly;
Wireless support (connectivity, set up, troubleshooting)
Performs production system tasks and manages offsite backup rotation inventory
Actively participate as a member of Client Services support team
Perform light lifting 25 lbs as required
Perform other duties, as required

Qualifications/Skills

Significant recent related customer support experience in a healthcare teleconferencing or videoconferencing environment required
Extensive current related experience supporting Apple products such as MAC, iPAds and iPhones
College/University or industry professional designation in a related technical field;
Demonstrated mastery of the technologies behind PCs, IP networking, videoconferencing
Able to work independently and efficiently to meet deadlines
Selfmotivated, detailoriented and organized
Excellent people skills and time management skills
Comfortable in a patient care setting
Excellent knowledge of Windowsbased technical support environment
Good understanding of TCP/IP network architecture
Excellent knowledge of Microsoft Office 201
Excellent knowledge of iOS and Apple certified (OS X, ACMT or ACSP)
CompTIA A+ and CompTIA Network + certifications

Human Resources
Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series);
AND have received the final dose of the COVID-19 vaccine at least 14 days ago.

Medical exemptions or any other kind of requested exemption based upon the Hospital's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.