Case Manager - Calgary, Canada - Sonshine Community Services

Sonshine Community Services
Sonshine Community Services
Verified Company
Calgary, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Sonshine Community Services is a charitable organization bringing hope and healing to families in need for more than 40 years.

We envision a community where women and children live safely in healthy families.


We are a multi-services organization:

  • The Sonshine Centre is a residential shelter serving women and children fleeing family violence and abuse. The Centre is an integral part of Calgary's collaborative response to domestic violence, housing women with and without children who are at a high risk for serious injury or fatality.
  • The Children's Centre is the first licensed fulltime children's Centre of its kind in Canada. It meets the unique needs of children who have experienced domestic violence or other forms of emotional trauma.
  • Sonshine Community Counselling exists to support individuals to build health within families and relationships. We offer ethical, clientcentered and trustworthy counselling to community members, with the intent of removing barriers to access to professional counselling.
  • Sonshine Family Day Homes provides homebased childcare throughout the city of Calgary. Our homebased programs are inclusive, regulated, safe and caring.

Purpose of the Position:


The Case Manager provides crisis responses, referrals, advocacy, and support services unique to the clients served through the Sonshine Centre.

This position requires an individual with strong interpersonal, initiative, assessment, planning, and personal management skills.

This position qualifies for health benefits and the salary will be commensurate with experience


Duties and Responsibilities:


Case Management:


  • Meet with assigned families moving into Sonshine and assist in orientation to the building, services and the community. Prepare and review welcome packages and complete program overview and informed consent.
  • Provide comprehensive and ongoing assessments of case management inclusive of intake, referrals to appropriate community supports, housing assistance, and systems advocacy.
  • Manage a case load of families/individuals in various stages in the Sonshine program and transitioning into the community.
  • Cocreate service goals with the client and work in collaboration with the Client's Child and Youth Counselor, Parent Child Educator and Play Therapist, ICM, including the shelter school liaison and others as needed.
  • Work with clients to develop monthly budgets and improve their financial literacy.
  • Develop and coordinate the transition plan for clients who are transitioning back into the community and into Sonshine's Follow Up-Program.
  • Bridge families to other Sonshine or community supports including counseling, parenting support and child development services.

Communication:


  • Participate in regular team meetings and case conferencing.
  • Establish and maintain a positive working relationship with schools, community agencies, Children Services and Calgary Police Services, and other agencies involved with families living at Sonshine Center.
  • Establish and maintain professional relationships with colleagues. Collaborate and communicate progress of the clients with Clinical Counsellors, ICM, Child and Youth Counsellor, Parent Child Educator and Play Therapist to ensure seamless service delivery.
  • Foster an environment that is welcoming and inclusive and interact with clients in a trauma informed, strengthsbased approach.
  • Provide backup support, and break coverage for reception as assigned.
  • Foster a teamoriented, supportive, and accountable work environment.

Supervision and Professional Development:


  • Attend individual supervision, team meetings, staff meetings, professional development and training as required.
  • Be involved in peer support/consultation regarding cases as required.
  • Provide supervision to students as assigned by the supervisor.
  • Promote Sonshine Community Services' image by acting as an ambassador of the agency
  • Maintain ongoing professional development
  • Participate in annual performance reviews
  • Maintain current standing in a regulated professional association and follow the stated
  • Professional Codes of Conduct, Standards of Practice and Professional Ethics.

Planning and Organizing:


  • Establish and maintain a network of support services, service providers and agencies that may assist families further.
  • Support effective group programming through supporting group design, development and facilitation as requested.
  • Assist in the administration and coordination of community donations such as library cards, Adopt a Family, Kids Up Front, Zoo passes, holiday parties and other community generated resources.
  • Assist clients in accessing and securing childcare.

Administration:


  • Establish and maintain ethical documentation as required of all phone calls or inperson contact with clients (i

e:
case notes, safety plans, assessment plans), community meetings, and work conducted with and/or on behalf of families.

  • Maintain accurate
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