Mechanical Support Technical Service Advisor - Brantford, Canada - Tigercat Industries Inc.
Description
As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines.
Maintain communication with internal management, engineering, and manufacturing employees daily.Day shift: 5 x 8 hour shifts; Monday to Friday.
Our opportunities are on site, in person roles. We do not have remote or hybrid opportunities at this time.
Department:
Service and Warranty Reports to: Service Supervisor
Responsibilities may include:
- Provide technical assistance in assisting Dealer technicians with troubleshooting and diagnosing hydraulic, electrical, mechanical and diesel engines system issues.
- Prepare case reports and document oral and written communications.
- Implement root cause analysis and effective corrective action.
- Work with engineering, manufacturing, and purchasing departments to improve quality of Tigercat products.
- Solicit and analyze feedback from customers and dealers and evaluate results to identify trends and opportunities for improvement.
- Consolidate and record service history and case reports.
Skills and Experience:
- Strong understanding of Hydraulic, Electrical, Mechanical and Diesel Systems, and able to troubleshoot and problem solve effectively and efficiently.
- Preferred training such as: Heavy Duty Equipment Technician, Diesel Mechanic / Truck and Coach Technician, Heavy-Duty Equipment Mechanic, or Motive Power Technician.
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions.
- Post-Secondary diploma/degree or equivalent education and experience.
- Proven customer service experience.
- Excellent personal and communication skills, both written and verbal.
- Proficient in Microsoft Office programs.
- Strong organizational skills, planning and time management skills.
- Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously.
- Bilingual is a strong asset (French, Spanish, Portuguese, Russian, Italian).
- Demonstrated ability to use initiative, work efficiently and independently.
- Valid Passport and ability to travel worldwide and on short notice.
Key Relationships:
- Service Supervisor
- Parts Manager, Rebuild Supervisor, Service and Warranty Manager
- Managers of Engineering Product Groups, Manufacturing
- Internal Service and Warranty group
- External Sales, Engineering and Field Product Support group
What We Can Offer You:
- Progressive health and safety program
- Interesting and challenging work and projects
- Opportunity to see and be involved with our products from start to finish
- Competitive Wages and Profit Sharing
- RRSP Matching Program
- Skills development and training reimbursement
- Family oriented (BBQ's, picnics as well as social and sporting events)
- Company paid healthcare benefits and Employee and Family Assistance Program (EAP)
More jobs from Tigercat Industries Inc.
-
Casting Design Specialist
Paris, Canada - 2 weeks ago
-
Welding Robot Operator Afternoons Woodstock
Woodstock, Canada - 1 week ago
-
Information Technology
Brant, Canada - 2 days ago
-
Industrial Painter Days Brantford
Brantford, Canada - 2 weeks ago
-
Assembler Afternoons Woodstock
Woodstock, Canada - 2 weeks ago
-
Industrial Painter
Brantford, Canada - 2 weeks ago