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support agent service desk - Ottawa, Canada - MobileComm Professionals, Inc

MobileComm Professionals, Inc Ottawa, Canada

2 weeks ago

Job Description

Responsible for responding to customer requests in a prompt, accurate, and professional manner

Develop and maintain good client relationships while ensuring confidentiality
Work with both internal and external teams to ensure the customer's needs are met
Process customer requests through utilization of the CRM tool
Manage and update the inventory system
Complete service orders
Process invoices and complete billing

Critical Qualifications/Competencies:

As required to meet customer's needs, successful candidate must pass Bell, OPP background checks as well as the one from the Sûreté du Québec to be able to work for this role.
Have a minimum of 3 years' experience in customer service
Bilingualism in French/English is mandatory
Detail oriented
Able to prioritize and multi-task at a high level
Able to solve problems analytically
Ability to adapt to change, in a competitive environment where priorities change frequently
Self-motivated, self-governing, and accountable
Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
Basic accounting knowledge is an asset