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- Review and evaluate electronic physical damage appraisals
- Completes appraisal and negotiates with repair facilities on proper repair methods and pricing
- Controls expenditure to repair facilities by following up promptly on all supplemental requests
- Completes remote appraisals and negotiates with third parties
- Reviews and completes photo based estimation
- Processes total loss claims in an expedited manner
- Participates in team performance meetings
- Covers all regions within Canada (become familiar with various regional differences)
- Completes Autosource information documents for total loss files and stolen (not recovered blind acv) vehicles when requested
- Provides technical expertise (assistance) to adjusting staff when requested
- Maintains a high level of knowledge in automobile repair techniques, estimating software, hardware, and vehicle evaluations
- Maintains and updates job skills based on the latest technology
- Handles complex day-to-day physical damage issues - Detail oriented with a high degree and focus on accuracy
- Serve as a technical resource person to assist to less experienced team members
- Minimum 1 year of direct experience either appraising/estimating automobile physical damages or working within an imaging desk or equivalent role
- Certified Auto-Body Repairer License (class A or B / 310B license OR Red Seal) is an asset
- An Appraiser's Certification of Qualification from the GAA would also be an asset for this position. (Quebec Only)
- Proficiency and strong knowledge with the Audatex Solera estimating software is an asset - Technical knowledge of auto body collision and mechanical repairs is an asset - College/university/technical degree is an asset
- Must have good working knowledge of the collision industry - Must be able to work with minimal supervision - Completion of I-Car and/or technical courses is an asset - Must be proficient with Windows operating system and Microsoft Office (Excel)
- Outstanding verbal and written communication skills - Provide empathetic customer service - Develop collaborative relationships with both external and internal customers - Excellent and responsive negotiation skills
- You must be enthusiastic and goal oriented
- Work in a fast-paced environment with continual changes
- You bring a sense of understanding and inclusion to problem solving
- You're dependable with strong interpersonal skills, written and verbal
- High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Image Desk Auto Appraiser - Montreal, Canada - Definity Careers
Description
What can you expect in this role?
What do you bring to the role?
Posting Range: $48,700 - $89,800