Information Specialist, Student Services - Toronto, Canada - George Brown College

George Brown College

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CLOSING:
November 10, 2023

***
Land_ _
Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

Equity Statement_ _**
GBC Vision

To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

Position Summary:

Key responsibilities:

Responding to enquiries. Examining and determining customer needs, pointing them in the right direction and providing advice on the most appropriate course of action.
Providing information regarding courses/programs based on the customer's request and their needs (fulltime vs parttime, domestic vs international, etc.).
Providing information on college support services available and explaining the processes to be followed in order to utilize such services (Career Services, Accessible Learning Services, Assessment Centre, Student Association services, Athletics, International Student Services, etc.).
Escalating issues as appropriate (e.g., depending on nature of the request, taking into the account the positions' permission to provide information e.g., position can confirm waitlist presence, however regarding inquiries concerning an applicants place on the waiting list, this position would escalate this inquiry to the appropriate admissions officer) or providing referrals where support is required by another service specialist.
Other duties as assigned.

Educational and Experience Requirements:

Threeyear diploma or degree or equivalent from a recognized postsecondary institution in Business Administration, Marketing, Community Services, Public Relations, Information Technology or other related field.
Minimum of three (3) years' practical experience working and providing guidance in a high volume, frontline customer service environment, preferably within an education environment using a student information system (e.g., Banner) or other 1sttier technical support experience.

Skills and Attributes:

Excellent diagnostic, organization, coordination, and planning skills.
Demonstrated communication, collaboration, interpersonal and teamwork skills at a professional level.
Demonstrated commitment to uphold the College's priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The College requires proof of degrees, credentials or equivalencies from accredited regional or federal postsecondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a
great place to work. See why we are consistently ranked as one of
GTA's top employers.

Why work here?

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.