Saas Success Coach - Vancouver, Canada - Woosender Inc

Description

• Onboard new clients and assist them in achieving great results on our platform
• Troubleshoot and support clients who are experiencing technical issues

• Comfortable jumping on Zoom calls with clients to demo features and to provide assistance on a daily basis
• Experience as a Customer Support Specialist (not required)
• LOVE tech, software marketing and learning new things
• Have a positive, empathetic, and professional attitude toward clients at all times
• Excellent problemsolving skills
• Patience when handling tough cases
• Familiarity with marketing is a plus
• Postsecondary degree or equivalent professional experience

• Helping with technical issues, answering questions, recommending solutions, troubleshooting, and guiding product users through features and functionalities that help clients utilize our software to the fullest potential
• Onboarding new clients via zoom, understanding their business, implementing strategy, teaching them how and what to do with the software and setting up marketing campaigns
• Jumping into one on one video calls with clients to guide them on how to use the software
• Inform customers about new features and functionalities
• Gather customer feedback and share it with our teams
• Follow up with clients to ensure their technical issues are resolved
• Responding to clients in a timely manner
• Analyze, test, and report product malfunctions to our dev team
• Update our internal databases with information about technical issues and useful discussions with customers
• Contribute to our help articles with common FAQ, new topics, knowledge base articles & training
• Share feature requests and effective workarounds with team members
• Monitor clients complaints on social media and reach out

• Dental care
• Extended health care
• Vision care

• Monday to Friday

• Please insert your screenshare recording URL here. You can find the instruction on the job posting.

• Customer service: 2 years (preferred)