Project Manager/leader - Toronto, Canada - Computer Consultants International Inc.

Computer Consultants International Inc.

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) project team that will be asked, amongst other things, to ensure exceptional a "customer first" attitude throughout their day-to-day activities.

Management and reporting of Help Desk tickets
Escalating tier 2 and tier 3 support issues, and follow up as required
Building and management of core help desk support knowledge base
Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required.
Provide support to the business team by walking through delivered defects and change requests.
Work within established configuration and change management policies to ensure awareness, approval and success of changes
Collaborate with internal stakeholders to develop and maintain project documentation

Desirable Skills:

Experience with IBM TRIRIGA Applications and/or other related IWMS systems
Familiarity with agile teams and methodologies and tools, including JIRA
Ability to work independently and work across an integrated project team
Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas
Ability to promote I&IT best practices and adherence to standard methodologies

Assignment Type
:
Hybrid

Job Types:
Full-time, Fixed term contract

Contract length: 10 months

Salary:
$24.00-$34.00 per hour

Application question(s):

BA
Demonstrates experience working with business/system requirements (e.g. providing inputs for changes to requirements, change requests, project artifacts, requirement gathering sessions)

Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting
Possess a working proficiency level in French (reading, writing, oral interaction)
Experience working and effectively communicating with both IT project teams and business users

Work Location:
In person