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Digital Marketing Account Manager - Halifax, Canada - Newfold Digital

Newfold Digital

Verified Company

Halifax, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

This team member is a highly customer-focused, passionate individual that ensures positive customer experiences with every customer contact.

The Account Manager I role emphasizes accountability and ownership of their customer portfolio, and aims to provide exceptional customer experiences.

Essential Duties and Responsibilities:

Establishes self with strong online marketing expertise and continually learns/expands online marketing knowledge and knowledge of Newfold Digital product suite
Acts as the point of contact for customers within the Newfold Digital Professional Services product suite, with a primary focus on online marketing and website services
Builds strong, longterm customer relationships and maintains regular contact with customers
Communicates website and digital marketing campaign strategies, updates, and performance data to your assigned customers, ensuring the customer understands the next steps, direction, and performance
Analyzes online marketing campaign performance and discusses recommendations/next steps with the customer
Creates web performance reporting as required for customers
Properly documents all client interactions
Exhibits strong ownership and accountability of customer calls treat the customer experience as your own from start to finish and communicate customer needs to appropriate department leaders.
Acts as the voice of the customer communicates customer feedback, opportunities and trends to appropriate department leaders communicate
Sets appropriate customer performance expectations and promote value of product/services
When appropriate, recommends upsell and crosssell product suggestions that can benefit the customer's web presence

Special Requirements (if any):

Excellent verbal and written communication
Demonstrate behaviors aligned with company core values
Must demonstrate at least 1 year in professional role(s). Professional experience should include experience working and interacting directly with other people/customers
Must demonstrate examples of strong communication and people skills
Experience in being selfmotivated and having effective decisionmaking skills is required
Experience in multitasking and being wellorganized is required
Must be proficient in MS Office Suite (Word, Excel, Power Point, etc)
Prior online marketing experience recommended, but not required.
Deliver and maintain expected productivity and quality standards within expected time frames Requirements:
Strong passion for customer service and solving customer questions, along with customer centric attitude
Ability to fully work escalations, deescalate angry/irate customers, and retain them with mínimal Supervisor input

Customer Experience Outreach Team