Bilingual (English/french) Client Administration - Toronto, Canada - Scotiabank
Description
Requisition ID: 193400Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
As a Client Administration Officer, you will provide excellent service to clients by executing trade tickets and resolving service requests.
Is this role right for you? In this role you will:
- Accurately process financial & non-financial mutual fund transactions
- Ensure quality control of team tasks
- Review and action data integrity reports
- Place outbound calls to resolve NIGO (Not In Good Order) items
- Respond to escalated calls from clients and provide appropriate resolution and knowledge
- Meet individual, team, and department Key Performance Indicators (KPI)
- Investigate and track system issues and develop workarounds/solutions
- Work with Leadership Team to define and enhance procedures and update policies and procedures
- Work with Assistant Manager to ensure all team members are fully cross trained
- Work with team to provide proactive solutions to problems and potential issues
- Improve service levels by continually reviewing processes/procedures and identifying opportunities for enhancement
- Participate in special projects/assignments and perform other duties as required
The Must Haves:
- Bilingual (English/French) is required
- A minimum of 2 to 3 years' experience in a client service or backoffice environment
- Knowledge of industry databases (i.e., iFast, AWD) is an asset
- Good product knowledge (funds, account characteristics, industry knowledge)
Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
- Strong problem-solving skills
- Strong attention to detail
- Effective verbal & written communication skills with an ability to create documents and facilitate presentations and recommendations
- An ability to prioritize & organize incoming work
- An ability to coach and provide feedback to team members on performance
- The ability to cross train team members to perform team tasks
- Excellent time management skills
- An ability to work in a fastpaced, constantly changing environment
- The ability to multitask and meet and maintain specified minimum productivity and quality standards
Scotiabank is a leading bank in the Americas
Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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