- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage complex and/or commercial auto claims
- Fully explain the claim process to all customers in a way they'll easily understand by telephone and email
- Interpret and apply policy wordings to determine appropriate coverage under a customer's policy
- Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
- Work with the customer, broker, preferred vendors, and other stakeholders to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
- Achieve and maintain a file disposition rate of 100% on a monthly basis
- Other duties as assigned
- Whether you're dealing with customers or co-workers, you're always professional, friendly and courteous.
- Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
- Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective.
- Knowledge of claims processes and procedures
- Experience in both tort and DCPD provinces is an asset
- An active adjuster license in New Brunswick or the ability to be licensed
- You can read/write/speak French (this is a requirement).
- You excel under and are comfortable with change
- A demonstrated ability to work efficiently in a high volume, fast-paced environment
- Strong analytical and decision-making skills-detail-oriented and highly organized
- A high proficiency with Windows based programs with excellent keyboarding skills
- You are team oriented - you value collegiality and accomplishing goals together
- You're an excellent communicator (written and verbal) and an even better listener
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Senior Claims Representative, Auto Physical Damage - Vancouver, Canada - Definity Careers
Description
What can you expect in this role?
What do you bring to the role?
