Production Systems Professional - Ottawa, Canada - Konica Minolta

Konica Minolta

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades.

No We are no longer a camera company, but our lens technology has allowed us to succeed in the imaging industry.

As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at anytime.

Key Responsibilities:

Maintain and repair Production systems and resolve complex customer printing issues
Maintain effective relationships with customers and sales
Onsite service of MFPs
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies
Maintain accurate records
Assist other team members as required
15% Lead referrals, assists with customer assessments and solution design
85% breakfix and customer support
Seeks opportunities to improve territory parts budget and inventory control
Perform other relevant duties as assigned

Key Requirements
years of experience within the Install and troubleshoot printing and scanning solutions

Familiar with printing from common business apps and graphics programs
CompTIA A+ Certification (or equivalent experience)
Electronic/Technical degree preferred
Advanced network installation of production systems to include Fiery and Creo, Command Workstation
Basic understanding of solutions portfolio, strong knowledge of PP solutions
Excellent working knowledge and certification of color, mono production systems
Working knowledge of calibration, and RIP configurations
Excellent verbal, written and interpersonal abilities
Must be positive, outgoing, selfmotivated and committed to building and maintaining strong customer relations
Travelling within Canada and the US is a requirement
Standby and afterhours work may be required
Other duties as assigned
Required to achieve Expert Level Certification within specified timeline