Customer Service Representative - Waterloo, Canada - BA Folding Cartons

BA Folding Cartons

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
At BA Folding Cartons we create packaging with standout power.

With a combination of skill, experience and innovative design, the BA team can create tailor-made solutions for each client's specific packaging needs.

With our combined team of over 130 in Ontario, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses.

SUMMARY

An opportunity to ensure the end-to-end delivery of our clients' packaging needs, on time and on budget, while meeting corporate and client expectations

The Customer Service Representative is responsible for coordinating with our sales and production teams to ensure client orders are processed and delivered on time.

KEY DUTIES & RESPONSIBILITIES

Project Coordination

Coordinating the process flow for client orders, including:

Receiving and entering incoming client orders
Establishing and communicating product pricing estimates to our clients
Ensuring all product art is approved
Scheduling shipment to client
Maintain client information, any necessary specific client requirements within the Epicor/AVP system
Perform other duties as designated

Client Relationship Management

Develops and maintains effective relationships with clients.
Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.

KNOWLEDGE & SKILLS

Well organized and highly efficient working in a dynamic environment
Ability to work well across teams
Ability to influence and persuade others to ensure timely product delivery
Ability to communicate effectively with others for the purpose of providing feedback, conveying information, data exchange, clarification and follow up
Knowledge of AVP/Epicor is a plus
Packaging industry experience is preferred but not essential

At BA Folding Cartons we believe that diversity, equity, and inclusion is a key business driver.

We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.

Upon request, we will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

Job Types:
Full-time, Permanent

Benefits: