Install and Service Supervisor - Winnipeg, Canada - Telecon Inc

Telecon Inc

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job Location:

Winnipeg

State/Province:

Manitoba

POSITION OVERVIEW

The Install and Service Supervisor will be report directly to the Installation and Service Manager. The Install and Service Supervisor will be responsible for leading a team of employees and subcontractors in the field to ensure successful and profitable management of the Connectivity Solutions service delivery team. As a leader within the team, the Supervisor will use Telecon's SMART values to meet the company objectives by providing all necessary support to team operations while ensuring the company's vision and guiding principles are adhered to.

RESPONSIBILITIES

Oversee the achievement of quality objectives and metrics based on compliance and standards
Manage and coordinate all escalations; including but not limited to customer service escalations, damage claims, etc.
Manage employee and subcontractor performance according to set objectives, in conjunction with organizational process; lead progressive disciplinary actions
Act as a change agent; coordinate effective implementation of new organizational activities and standards related to project management and governance, quality and health and safety management
Supports the team professionally with ongoing coaching; identifying training needs, performance management, and employee relations
Prepare various reports; analyze monthly performance results to meet necessary objectives and improve work methods and processes including updates to the Installation and Service Manager(s) as needed
Communicate with technicians, dispatch and client to ensure daily workloads are completed on time and to specifications
Ensure adherence to administrative requirements within contracts, by all subcontractors including health & safety standards; ensure all services are executed in compliance with the customer contract and in accordance with industry and Telecon standards
Other duties as required

REQUIREMENTS:

Minimum of 5 years' telecommunications experience in the field
Communications Technician Journeyman or equivalent experience considered an asset
Training in Construction Site Health & Safety
Exceptional Customer Service focused, both internally and externally
Outstanding interpersonal and influencing skills to build strong relationships, and network effectively with all levels of the organization and with external clients and partners

ADDITIONAL REQUIREMENTS**:

Must have a valid Class 5 Drivers' License
Must be willing to travel locally and in around Winnipeg as needed.
Flexibility to work on weekends and varying shifts dependent on business needs
Able to lift, manipulate and carry up to 75lbs when needed
Able to climb up to 20 ft

ABOUT TELECON GROUP

Founded in 1967, Telecon leverages its national presence and network of over 3,000 professionals to design, build and connect telecommunications networks nationwide.

Our end-to-end service offering includes engineering, locating, construction, installation and maintenance of underground, aerial, indoors and wireless telecommunications networks.

Driven by a desire to remain the industry leader, our team is committed to offering turnkey solutions and targeted, dedicated, superior quality services, on time and on budget, to meet our customers' needs and requirements.

Our seasoned and innovative professionals working across Canada are passionate about their work, keen to delighting our customers and strongly committed to health and safety.