Receptionist - Smithers - H&R Block

Description

Receptionist – H&R Block

Join H&R Block as a seasonal Client Service Professional/Receptionist. In this role, you will provide exceptional service to our clients, ensuring their tax preparation needs are met efficiently and professionally.

Company Overview

At H&R Block, we believe in helping people and inspiring confidence in our clients, associates, and communities worldwide. Our culture is high‑performing, connected, and inclusive, where everyone feels they belong.

Typical Day

As a Receptionist, you will greet clients, schedule appointments, match clients with the appropriate tax professional, and support the office environment. You will also provide assistance both in‑person, over the phone, and virtually.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule appointments for clients.
• Ensure all client needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible schedule and/or in multiple locations.
• Sales/marketing experience.
• Experience working in a fast‑paced environment.
• Previous customer service experience.
• Strong organizational and time‑management skills.
  
• Computer proficiency in Microsoft Office.

Your Expertise

• Experience working in a fast‑paced environment.
• Previous customer service experience.
• Ability to multi‑task.
• Strong organizational and time‑management skills.
• Computer proficiency with the ability to use Microsoft Office.

Benefits

• Employee Assistance Program with Health Advocate.
• Well‑being program, BetterYou.
• Neurodiversity and caregiver support available.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings, and Employee Stock Purchase Plan.

Equal Opportunity Employer

H&R Block is an equal opportunity employer and welcomes diversity in the workplace, including gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, and veteran status.