Dental Administrator - Toronto, Canada - Galloro Dental Group

Description

Job Description Job Title:
Front Desk Administrative Role


Responsible to:
Galloro Dental Group Shareholders


KEY RESPONSIBILITIES HUMAN RESOURCES/TEAM MANAGEMENT
Greeting patients as they arrive

• Recording all patient information, such as medical history, allergies, current medications, in the patient computer database
• Scheduling appointments, answering phone calls, and greeting patients at reception desk
• Coordinating care with other dental staff members such as hygienists

Ensure all documentation is correct and up to date, including updating patient records and documenting recent treatments and procedures.

Scheduling follow up appointments and providing telephonic and texting reminders

Performing administrative tasks such as filing insurance forms and processing claims

Verifying method of payment and collecting payments as needed

Identify and respond to dissatisfied patients with the appropriate recovery action

Establish and maintain a trusting and supportive relationship with patients

Maintain patient relation through ongoing dialogue with patients before, during, and after treatment

Ensure practice cleanliness

Attend monthly group Practice Manager meetings/in house CE training

Ensure to comply and operate within all company policy and procedures

Ensure full Health & Safety compliance by all team members


QUALIFICATION:

Sound knowledge of dental terminology

• Excellent written and verbal communication skills, and time management skills

Excellent listening skills and excellent time management skills

Superior interpersonal skills, customer service skills, and telephone etiquette

Self-motivation

• Exceptional multitasking and organizational skills
• Exhibit a professional demeanor
• Knowledge and general understanding of dental procedures
• Understand all confidentiality laws and procedures
• Superior interpersonal skills and customer service skills
• Update certification in WHIMIS
• Proficient in office management computer programs and capable of running and maintaining office websites

DEVELOPMENT
To participate in own yearly appraisal

Proven experience of interpersonal skills

Track record of successful operational and business improvement

Experience of working in a business oriented, commercial and customer focused environment.

Track record of budget development and management

Track record of tight cost control


KEY COMPETENCIES

Team Working - The ability to work with others in a way that recognises their contribution and strengths, promotes collaborative working across different or cross functional teams to achieve organisational objectives.

Drive and Motivation - The ability to show personal motivation and enthusiasm towards achievement of goals. Pushes self towards achieving and surpassing their objectives.

Communication - The ability to build rapport and interact effectively with others. Adapts communication style to suit audience and situations. Actively listens and checks for understanding.

Patient Focus - The ability to consider and understand the extent to which patient needs are being met and implement solutions to deliver excellence and ensure patient is the main business focus.

Personal Effectiveness and Organisation - Demonstrates the ability to organise self and team and provide effective leadership. Business Planning/Training,


Salary:
$28.00-$30.00 per hour


Benefits:

• Casual dress
• Company events
• Dental care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• No weekends

Ability to commute/relocate:

• TORONTO, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location