Business Analyst - Markham, Canada - AstraNorth

AstraNorth
AstraNorth
Verified Company
Markham, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

MUST HAVE" skills and experience:

-
Guidewire knowledge (preferably strong Billing Center knowledge):

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Excellent written and verbal communication skills.

Responsibilities:


  • Prepare Business requirements documents for changes and enhancements.
  • Test and validate all changes prior to implementation to ensure quality and accuracy aligns with Aviva regulatory audit and risk & control standards.
  • Document system processes for Guidewire Billing Center
  • Identify impacts on business processes based on detailed solutions and strategies.
  • Work collaboratively with Guidewire developers to determine both the workaround and the fix to the issue.
  • Write technical documents to describe operating procedures.
  • Proactive monitoring of system behavior within the operations to ensure that core systems are functioning effectively.
  • Creating/enhancing job aids as well as any relevant documentation within Billing.
  • Recommend process improvements for Guidewire workflow, moving towards the goal of increasing efficiencies.
  • Identify and recommend process improvements in the department.
  • Create systems models, specifications, diagrams, and charts.
  • Work closely with the Team Leader, and Business Stakeholders to understand current business processes.
  • Translate business issues/challenges and objectives into viable quality technical documentation and be able to recommend alternative solutions.

Job Types:
Full-time, Permanent


Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person
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