Dispatch Support - Etobicoke, Canada - XTL Transport, Logistics, Distribution

XTL Transport, Logistics, Distribution

Verified Company

Etobicoke, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Skills and Abilities:

Must have 12 years of experience, either in transport or related industry;
Must have good geographical knowledge;
Strong computer skills
Strong Communication skills;
Strong attention to detail and a high degree of accuracy;
Ability to evaluate data and options for action and to reach sound conclusions;
Must be team player with strong commitment to quality and customer service;
Ability to multitask and manage priorities, meet deadlines, work under pressure and take on additional tasks;

Responsibilities:

-
Ensure phones and satellite messages are answered promptly:

Ensure load specific and operations related documents, gate-passes, time cards and faxes to customs are administered in a timely and effective manner;
Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.
Communicate efficiently with driver to ensure continuous service to customer and team
Communicate clearly to team of ongoing issues what can be fixed / made better
Find creative solution for different problems (breakdown, backhaul, etc.)
Challenge driver times also meaning minimize wasted time
Work towards a system where driver know the task they have to do and we only communicate the exceptions
Improve driver retention
Assist planners with overflow dispatching
Fill in planning role when needed.
Support any team member who needs assistance

Trouble Shooting:

Establish and put in place a plan for loads that do not seem or will not be meeting service commitments. This includes communicating information to customer and customer service
Ensuring proper type of equipment is assigned to customers and trailer bank commitments are not depleted;
Ensure yard check, load security, heated load and inactive trailer monitoring;
Relay information, obstacles and discrepancies to driver managers, operations, customer service, and other various departments (when necessary) and in order to prevent systematic service failures;
Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly;

We offer:

Competitive compensation package
100 % Group Benefits Paid by XTL (including Medical, Dental, Vision, and Life Insurance)
RRSP Program match up to 3% by XTL
Clean and safe environment
Open Door Policy
Employee assistance program
Extended health care
EFAP Offered

, Permanent

Schedule:
Mon to Fri - 8am to 5pm (Flex availability required)**
Work Location: 75 Rexdale Blvd., Etobicoke, ON, M9W 1P1

Please contact:
Purnima Wahi

Talent Acquisition Supervisor

ext. 9054#ONTjob

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