Donor Care Representative - Etobicoke, Canada - Inter-Varsity Christian Fellowship of Canada

Inter-Varsity Christian Fellowship of Canada

Verified Company

Etobicoke, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

Key Responsibilities:

Conduct daily donation handling and importing activities to ensure donations are captured accurately in our database (Virtuous) within organizational standards.
Actively review and update database records to confirm accurate donor and donation information.
Maintain donor and donor record information across InterVarsity's multiple systems and perform regular reconciliation activities to ensure a high degree of accuracy in our data.
Participate in donation related endofthe

- month activities to support InterVarsity's responsibilities as a registered charity in Canada, including donation reconciliation and tax receipting.

Actively communicate with ministry partners and staff to provide timely information and foster trust between the organization and our people.
Ensure knowledge and understanding of all InterVarsity business requirements and follow accordingly.

This includes policies and procedures such as, but not limited to:
major gifts; response times for various activities; records retention; tax receipts; joint giving; gift acceptance; etc.

Other duties as assigned by the Donor Services and Care Manager

Qualities & Qualifications:

Personal relationship with Jesus Christ and desire to grow as a follower
Minimum one to two years' experience in frontline customer service with proven ability and knowledge of customer services best practices with a 'donor and staff first' approach
Excellent verbal and written English communication and interpersonal skills
Demonstrated experience researching problems, resolving issues and communicating solutions
Highlevel of attention to detail
Ability to listen carefully and communicate clearly in responding to inquiries
Experience with Customer Relationships Management systems, donations platforms and payment processors an asset.
Ability to focus on multiple priorities, to manage timesensitive tasks, and meet deadlines
Ability to take initiative and work independently while respecting team work
Selfmotivated and selfdirected learner, committed to keeping up with ministry progress and personal skills development
Postsecondary education preferred

Key Outcomes:

Continued growth in your relationship with God
Excellent customer service is delivered and experienced by both internal and external customers/stakeholders
Donations are processed accurately while meeting deadlines o Inquiries are responded to with accurate and timely information
All communications are caring, courteous and professional
Organize work flow efficiently to ensure effective completion of tasks
Contribute to team developments

Salary:
From $37,931.00 per year

Benefits: