Systems Administrator - Mississauga, Canada - Willson International Ltd.

Sophia Lee

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Sophia Lee

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Description
Maintaining and administering all physical, virtual, and cloud IT infrastructure including:

  • Administration of local and remote sites such as servers, routers, firewalls, and switches
  • Administration of MS Azure & AWS infrastructure
  • Administration of VMware vSphere ESXi
  • Administration of Windows & Linux environment
  • Administration of various systems such as: Microsoft Office 365, Exchange Online, Dynamics GP, SharePoint, Enterprise Content Management (ECM), VoIP, Salesforce, corporate website, Web Portal, MS SQL, and Oracle
  • Administration SAN/NAS technologies from various vendors
  • Maintenance of effective file system and database backup procedures (experience with Veeam Backup & Replication is an asset)
  • Performing regular upgrades/maintenance during offhours updates to inhouse and thirdparty systems
  • Providing user support and handling escalations
  • Performing a variety of problem analysis, responding appropriately to user requests, handling escalations from Help Desk Analysts as well as escalating issues to the appropriate parties and external service providers
  • Using ticketing system to record, track, and follow up on support requests and provide adequate documentation on the problemsolving process
  • Assisting in the procurement and support of all IT related equipment
  • Assisting with the creation and maintenance of custom base images for company laptops
  • Staying informed and keep abreast of new technologies and best practices, accessing knowledge bases, and other resources on the Internet to aid in problem resolution
  • Providing Network Administration to the company's network
  • Administration and maintenance of Active Directory/IAM/LDAP
  • Researching and procurement networking equipment
  • Installing and Configuring networkenabled devices including network gateways
  • Monitoring network activity, troubleshooting and resolving connectivity issues related to internet, LAN, WAN, & VPN
  • Assist in maintaining inventory of all software and hardware
  • Providing Security Administration to the company's information systems
  • Designing, implementing, and maintaining security policies and protocols with accordance to company polices and security industry best practices
  • Creating and enforcing network and system authorization and usage protocols to protect against unauthorized access, data leakage, and destruction
  • Keeping up to date with security advisories and vulnerability disclosure by vendors
  • Identifying and rectifying system and network vulnerabilities through patching and configuration changes
  • Consulting with Managed Detection and Response (MDR) Partner to rectify and address security concerns and follow recommended best practices and implement technical advice
  • Configuring and maintaining security tools, such as firewalls and endpoint protection, as well as analysing security requirements, and recommending improvements
  • Designing and maintaining system recovery and incident response plans
  • Monitoring network traffic and logs for threats and suspicious behaviour

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