Quality and Continuous Improvement Coordinator - Toronto, Canada - Bolloré Logistics Canada

Bolloré Logistics Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

QUALITY AND CONTINUOUS IMPROVEMENT COORDINATOR, AMERICAS
Fulltime

Can be based out of Montreal, QC or Toronto, ON

Bollore Logistics is looking to add a full-time
Quality and Continuous Improvement Coordinator - Americas.

This position will be integrated within the Bolloré Logistics World QHSE Department and can be based in Montreal QC or Toronto ON.

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Responsibilities_

Provide advice and expertise to the Quality network
Propose and lead continuous improvement initiatives in line locally and on a global

level

Coordinate and monitor internal and external audits (customers, etc.)

PROGRESS, etc.) internally and externally (customers, etc.)

Support the Sales Dept. for calls and face to face meetings related to compliance

and process improvements.

Manage the customer satisfaction measurement process, establish global

reporting and coordinate the identified progress plans with the Front Office,
Middle Office and the QHSE network

Monitor, investigate and implement corrective actions related to customer quality

concerns with the relevant teams (Front Office, Middle Office, Supply Chain, QHSE,
etc.)

Carry out a precise diagnosis of the overall quality of your respective perimeters

(Americas).

Identify and implement Lean Management and visual management projects on

business processes on a local and international scale

Be the quality representative of Bolloré logistics visàvis the customer
Support quality meetings with the clients
Respond to customers quality concerns and / or involve the operational staff as

needed.

Establish, analyze, and communicate the quality indicators. Implement

improvement actions in case of non-achievement of objectives with the operational
staff

Perform root cause analysis (methodology 8D's, Pareto, 5 Whys etc.)

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Education and Qualifications_

Minimum of 5 years of experience in Quality management and continuous

improvement

Certification in continuous improvement (a plus)
Knowledge and understanding of ISO standards,
Proficient in quality techniques such as, and not limited to, Ishikawa Fishbone

Diagram (IFD), 5 Whys, Pareto Chart

Dynamic and autonomous, you have proven your leadership skills.
Proficiency and Business English skills
Knowledge of the Freight Forwarding sector would be a plus (network, customer,

tools, etc.).

Strong communication skills
Travelling required when needed

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About_

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses.

Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients.

Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics.

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.

Job Types:
Full-time, Permanent

Benefits: