Complaints Investigator, Fraud Customer Care Unit - Toronto, Canada - BMO Financial Group

BMO Financial Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

55 Bloor Street West Toronto Ontario,M4W 3N5

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment.

It is a highly collaborative effort that greatly enhances BMO's ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats.

This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.

Rotating Shifts 8 AM 7 PM, 365 days a year including Weekends and Holidays
Develops solutions and makes recommendations based on an understanding of business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
Ensures alignment between stakeholders.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Identifies business needs, provides content/develops tools and training programs; may include delivery of training to audiences.
Analyzes and assesses incidents or cases that may be complex and require knowledge on several different product lines.
Prepares reports, notifications and activity/case filings per guidelines and standards.
Supports the planning and implementation of programs designed to minimize risk exposures and maximize the efficiency and effectiveness of the analytical processes.
Provides input and develops recommendations for process and customer service improvements.
Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
Documents actions and information found throughout the investigation to develop and maintain account/case files.
Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
Gathers and formats data into regular and adhoc reports, and dashboards.
Analyzes data and information to provide insights and recommendations.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.

Qualifications:

Typically, between 35 years of relevant experience and a postsecondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of banking products, services, processes, and organization is an asset.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills
Indepth.
Collaboration & team skills
Indepth.
Analytical and problem solving skills
Indepth.

Influence skills

Indepth.

We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.