Contents Processing - Coquitlam, Canada - Canstar Restorations LP

Canstar Restorations LP

Verified Company

Coquitlam, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview
The Contents Processing/Warehouse Supervisor is responsible for overseeing the day-to-day efficiency, safety and operations of content processing and warehousing. The incumbent is responsible for training, development, feedback and handling escalated questions and concerns from staff. Working closely with the department manager, the incumbent will be involved with difficult conversations and conflict resolution. Problem solving and training staff to deliver service excellence will be a primary responsibility of this role.

Duties and Responsibilities

Coach and provide oneonone training in all areas of contents including but not limited to: packing, cleaning, data entry, scanning, NRs, proper handling and moving of contents, proper use of PPE and when to wear safety controls
Create Processing budgets and set timelines for staff
Approve timesheets and advise payroll and manager on absences
Confirm all job consumables are correctly added to job files
May assist manager with RFQ as requested
Assist manager with looking to job deficiencies
Provide status reports to insureds and PMs
Be present on the warehouse floor to ensure crews are meeting Canstar standards
Complete safety checks and ensure PPE is being worn
Ensure quality is consistent and correct and document if needed
Assist leads with difficult claims and liaise with project managers to ensure direction is accurate, safe and necessary
Collaborate with staff to ensure accountability and transparency in department policy and procedures. Ensure training is uniform and contributes to efficient work flow.
Participate and provide assistance on large loss claims.
Identify efficiency opportunities and provide feedback to manager.
Support a positive work environment and culture, that promotes recognition and embraces change
Health and Safety_
Ensure that self and others adhere to Canstar's health and safety practices and procedures
Ensure good housekeeping is kept to perform work safely and efficiently
Understand safety policies and protocols
Ensure that self and others on site are wearing all required PPE, when required

Qualifications

Education and Experience_
5+ years' experience in content restoration
Experience working with iCAT

IICRC

SRT and OCT certification
Level 1 First Aid
Skills and Abilities_
Be a team player and have a positive attitude
Have exceptional customer service skills
Have confidence when dealing with insureds, project managers, property managers and adjustors
Ability to use a computer (MS Office Suite) and iPhone
Conflict resolution skills
Diplomacy and professionalism
Ability to coach and mentor
Time management and organizational skills

Work Environment

Role is primarily Monday to Friday with shifts from 7:30 am 4:00 pm
The position is based out of Coquitlam, but travel to other branches or job sites may be required on occasion
On call rotation will be required
May be called after hours for high profile or complex claims
May work in loud environments with unsanitary contents. PPE may be required at times.

Company Overview
Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA.

We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

We take good care of our team too We like to have fun and celebrate our success with things like popcorn Fridays and an annual visit to Playland for staff and their families

Perks of working for Canstar

Extended health and dental benefits for you and your family
RRSP Matching
Great company culture and career advancement opportunities
Industryrelated Tuition Reimbursement (50% 100% of tuition costs)

How to apply

_ Agencies:
__ _**_Please do not contact us about this position_.

We celebrate equality and diversity in the workplace. Our commitment is to ensure equity in employment, and we affirm and welcome applicants from all backgrounds of race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, gender identity, gender expression, sexual orientation and age, except as prescribed by law._