Assistant Manager - Vancouver, Canada - TIM HORTONS

TIM HORTONS

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

JOB DESCRIPTION - ASSISTANT RESTAURANT MANAGER

The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant's operation to ensure that Tim Hortons' standards around people, products, cleanliness, and an Exceptional Guest Experience are fulfilled.

I. Food Paper

The assistant manager is expected to assist with ordering supplies biweekly from TDL and three times a week from the Dairy supplier.
Assists the Restaurant Manager in planning and working to budgets, achieving sales and transaction targets, including control of Food/Paper/Labour costs in the restaurant
Collaborate with the manager to keep track of restaurant costs
Training, mentoring and coaching restaurant teams to increase efficiency.
Creating new ideas and suggestions to improve restaurant food paper cost
Ensure restaurants do not run out of products at any time of the day.

II

Operations:

Collaborate with the Manager in weekly audits
Training, mentoring and coaching restaurant teams to increase efficiency.
Ensures high standards of guest experience are maintained
Resolves guest complaints and turns potentially negative situations into positive ones
Aids in maximizing team member coverage at all times, performs the role of Floor Leadership, and works as required in various areas during busy periods to maintain optimal guest service levels
Responsible for daily cash procedures and assists with financial reporting
Collaborate with the Team Members and Manager to run the daytoday restaurant operations and comply with preestablished Tim Hortons operating procedures
Coordinate with the Restaurant Manager as and when required for other activities.

B - Administrative work (Back Office)

Any backoffice work should be done in the next 2 hours
Managers log posted every day without Fail
Followup on audit postings are done, and problems are corrected.
Addressing all restaurant guest complaints
Guest complaints should be resolved within 24 hours and updated
Escalation of guest complaints should not occur.
Detailed investigation of each guest complaint should be identified
Support the MUM Create training strategies, new initiatives, and materials
Ensuring that the restaurant complies with all policies and standards set out in MOL and our overarching organizational standards. (JHSC, POLICIES, PROCEDURES ETC)

III. Labor

Ensure the restaurant schedule is completed by Tuesday and verified by Wednesday
No changes should be made by the leadership team without posting a msg for Mgrs.
SPMH and labor % are achieved according to the standard.
Proper allocation of staff in the restaurant, keeping the peak period and busy hours in consideration.
Make sure TM or Mgmt are not assigned Monday to Friday schedules, everyone should be available at least one weekend

- stat holidays are assigned on a proper basis to the team members.

STAT HOLIDAY schedules are properly managed
Responsible for Controlling Labor Costs By Reducing Employee Turnover
Demonstrate a passion for guest service and creating exceptional guest experiences
Pride yourself on building relationships with guests and your team
Have strong operational experience
Have a passion for coaching and mentoring and are comfortable delegating tasks
Are ready to take on the full responsibility of running a Tim Hortons restaurant
Enjoy leading a diverse team in a fastpaced environment
Are able to engage others and develop high performance within your team