Supervisor, First Step to Home - Toronto, Canada - WoodGreen Community Services

WoodGreen Community Services

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employment Type:

Full-Time, Non-Bargaining Unit

Work Hours:

35 hours/week, Weekends, Evenings, and On-call rotation required.

Application Deadline:

May 2, 2023 by 11.59pm

Program Overview - First Step to Home, Community Care Unit

First Step to Home is a transitional program with housing as an enabler for men 55 years and up who have been street involved and experiencing mental health and/or addictions issues.

The program provides onsite psychosocial primary care supports and services including:

case management; harm reduction and addiction supports; supportive counselling; 24-hour staffing; assistance with activities of daily living; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

Support services at 841 Queen E Streets to Homes & 1117 Gerrard Street include case management, harm reduction, addiction supports, supportive counselling, social and recreational activities, and low barrier programming.

What You Will Do

Support with implementing the operational responsibilities of programs/services/initiatives.
Provide daily oversight and supervision of program staff at all locations.
Provide program and job orientation, training plans for new staff members, complete performance appraisals, provide coaching, training, skill development and follow up as needed.
Support Manager with recruitment processes for new staff
Provide support to program staff regarding program issues, team building, and crises incidents through individual meetings with staff and participation in team meetings.
Support the effective utilization, training, and support of volunteers and students throughout the various programming activities.
Support the Manager with the planning and implementation of staff development.
Support & guide case management staff with the development and execution of Coordinated Care and Case Plans for clients.
Support Manager in the development and implementation of program initiatives, such as food access, peer involvement, and social/recreational and life skills programming.
Support Manager in the development of strategies to address tenancy and building issues.
Guide program staff to support residents who are facing tenancy issues at, 1117 Gerrard Street, 650 & 841 Queen St E, including pest control, hoarding, arrears, inspections, notices and work orders.
Support the Manager with the implementation of an effective evaluation strategy, program/operational protocols, policies/procedures being carried out within all programs, and data tracking systems, reporting tools, and completion of reports.
Prepare statistical and program reports.
Support the Manager in building and maintaining internal and external partnerships and collaborative activities.
Ensure that the equity objectives and community development policies of the organization are followed within the programs.

What You Bring to the Team

Bachelor's Degree in Social Work or a related discipline.
3+ years of experience in implementing programs; working with homeless and vulnerably housed individuals; experience with older adults and seniors; supervising staff, preferably in a unionized environment; knowledge of RTA and occupancy agreements, and property management.
2+ years' experience supervising staff.

What Will Set You Apart

Thorough understanding of homelessness, poverty, mental health and substance use, and a proven ability to develop effective services for individuals/communities facing these challenges.
Exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.
Proven ability to implement program initiatives and build partnerships, with an understanding of program development.
Excellent interpersonal and communication skills, which promote effective working relationships amongst program staff, external agencies, program participants, and tenants.
Proven ability to challenge organizations, staff, and tenants in a positive and creative way.
Knowledge of budgets and funding.
Knowledge of group facilitation and policy development.
Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
Excellent multitasking and time management skills.
Excellent writing and editing skills.
Strong computer proficiency.

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