Service Desk Analyst - Montréal, Canada - Matrix LabourLeasing Ltd.

Matrix LabourLeasing Ltd.

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Desk Analysts - Junior

Work Style:

Hybrid Flex - 1 day/week in office.

End Date:

February 23, 2024.

Part-time or Full-time:

Full-time.

Pay Rate:

$21.63/hr.

Any specific tools/skillset:

Bilingual (French/English) required.
Experience: Minimum 12 years of experience in a diverse technology and customer servicefocused role.
Education: completion of a postsecondary degree or equivalent (e.g. nonspecialized bachelor degree or businessrelated community college diploma).
Ability to converse in French is required.
Good understanding and working knowledge of network protocols.
Solid knowledge and demonstrated experience using desktop products and operating systems.
Excellent communication and customer service skills.
Good problem solving skills.
Adaptive to change and able to manage stress.
Team Player.

Role profile description:

Responding to contacts from Service Desk customers and support teams.
Performing classification, initial support, investigation, and diagnosis of incidents.
Resolving incidents or assign to appropriate second level teams.
Contributing technical content and departmental procedures to the Service Desk knowledge base.
Participating in process improvement opportunities.
Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment.
Working a variety of shifts.

About Matrix LabourLeasing Ltd
:

Matrix Labour Leasing is a full-service recruitment agency specializing in the placement and administration of the skilled trades workforce all across Canada.

We have been in business for over nineteen years and have placed over 4,000,000 employment-hours in the Canadian workforce.

We have been recognized as one of Alberta Venture's Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary.

As a leader in our industry, Matrix remains committed remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best in class managed services in Payroll and Back Office Support.

We are proud to serve the following industries:
Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction