Front Desk Executive - Hamilton, Canada - Can-Pro Canada

Description

• Provide timely and professional checkin/checkout services in accordance with established scripting and standards.
• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
• Routinely check in/checkout guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safedeposit boxes to guest and ensuring the security of keys.
• Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or followup.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.

• English not required

• 10 hour shift
• 8 hour shift