Front Desk Team Member - Baltimore, Canada - Northumberland Heights Wellness Retreat and Spa
2 weeks ago
Description
Demonstrate a high level of guest service at all times- Ability to multitask, answer calls in a timely manner while dealing with guests on property
- Ensure that all management are kept fully aware of any relevant feedback from Guests and/or other departments
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Adhere to the performance standards of the Front Office Team with an emphasis on teamwork
- Maximize room occupancy and use upselling techniques to promote hotel services and facilities
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist other departments wherever necessary and maintain good working relationships with their Team Members
- Work with your Manager to identify a specific project to complete during your working hours
- Making sure that communication of anything that you may need to complete your job to the best of your abilities is properly reported the Management
- Keeping a tidy work area and lobby
Job Types:
Full-time, Permanent
Job Types:
Full-time, Part-time
Salary:
From $15.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location:
One location
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