Desktop Support - Montréal, Canada - Q1 Technologies

Q1 Technologies
Q1 Technologies
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile device related issues.


  • Address user tickets regarding hardware, software, and networking
  • To accurately record, update and document requests using the ITSM tool (SNOW)
  • Installing and configuring new IT equipment Experience / Skills:
  • HP laptops/desktops hardware troubleshooting
  • Troubleshooting iOS and Android device enrollment issues in AirWatch / Intune
  • Exposure in reimaging machine using SCCM
  • Knowledge on VDIs creation and troubleshooting
  • Knowledge on Windows 7 and 10 operating systems
  • Knowledge on Symantec Antivirus
  • Office 2016 and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools (Active Directory, Computer Management)
  • Must have skills to perform troubleshooting for any hardware/software related issues.

Job Types:
Full-time, Permanent


Salary:
$60,000.00-$65,000.00 per year


Experience:


  • ITSM: 5 years (preferred)
  • SCCM: 7 years (preferred)
- iOS and Android: 7 years (preferred)

  • Windows 7 and 10: 7 years (preferred)
  • Office 16: 5 years (preferred)
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