Operations Manager - Waterloo, Canada - University of Waterloo

University of Waterloo

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

The Operations Manager position is responsible for facilities management, data analysis and reporting, and business process improvement as it relates to operations of the Faculty of Arts.

The purpose of this role is to manage facilities in support of the academic mission, including space allocation and utilization, emergency response and evacuations, facility security, personal safety issues, as well as short-term and long-range planning.

In addition, this role will function as a data analyst responsible for analyzing and communicating data in support of the Faculty of Arts' planning, decision-making, and reporting on a wide range of activities at the Faculty and department levels.

This role works in close communication and collaboration with Institutional Analysis & Planning, the Office of Research, and other key stakeholders.

This role will also be responsible for reviewing and documenting business processes to enhance operational efficiency using knowledge of current trends and operational activities within the Faculty.

Responsibilities:

Ensuring optimal use of physical infrastructure

Manage new infrastructure projects, including building design and coordination of function to optimize total resources within the Faculty
Liaise with other academic and support units with regard to space usage optimization, space sharing opportunities and collaboration with other Faculties and/or Universities on joint projects
Review and advise on requests for new space or repurposing existing space

Facility security, emergency preparedness, health and safety reporting

Recruit staff members to serve as building coordinators, fire wardens and first aiders; ensure continued training and communication regarding staff duties; maintain the Faculty's Fire Plan
Member of the Health, Safety and Environment Management System; prepare reports on health, safety and environment for the UW Safety Office
Work collaboratively with the Safety Office, UW Police, Plant Operations, and units to enhance security and safety in the Arts working environment; develop action plan(s) for emergency

- situations; ensure that training and communication are provided as required

Manage keying systems and distribution; maintain the Faculty's key control database; regularly

- review and recommend changes to the keying structure for enhanced security

Examine measures for improvement of building security, including the installation of security systems as appropriate
Monitor breakins and thefts; with UW Police, implement correctives and prevention plans as required
Manage requirements for accessibility and safety in the work environment from the Safety Office
Promote energy conservation and the greening of buildings

Analysis and Communication

Provide comprehensive, accurate, and detailed data analytics in support of Faculty planning and strategic initiatives, evaluation, and budgeting processes
Identify data sources and develop data definitions, working closely as required with Institutional Analysis & Planning (IAP), with peers in other Faculties, the Research Office, and others
Analyse Arts' student demographic data and quantitative and qualitative data pertinent to Faculty

- and departmental planning

Support the work of Faculty committees in defining appropriate performance metrics, sourcing and/or providing data to support decisionmaking
Gather/interpret a comprehensive array of metrics about the Faculty's research performance in consultation with the Arts and University research offices, and with IAP as required
Enable continual and effective use of data throughout the Faculty through careful, clear, and readily understood reports prepared for a variety of audiences and users, by means of various reporting formats and web technologies
Provide timely and efficient reporting as required for various audiences (including website)

Review processes and develop performance metrics to increase operational effectiveness

Provide leadership in reviewing current processes to improve operations;
Ensure effective change management through communication, consultation, expectation management, training and development
Identify opportunities to improve transparency and reduce duplication and errors and to ensure consistency in data across the Faculty and with university systems where applicable
Maintain appropriate institutional connections and communications to ensure that Arts' business systems are in sync with institutional developments and requirements

Qualifications:

A Bachelors degree in Business Administration or a related field
A combination of equivalent experience and education will be considered
Operations related experience in an academic environment, including demonstrated experience with facilities management
Experience with data analysis including data management, manipulation and interpretation with demonstrated experience working with large and complex data sets
Exper