- Drives profitable store sales by fostering a retail selling culture through NECE
- Attains plan sales goal, comp store sales growth & store goal.
- Increases customer transactions from retail staff overseen and coached.
- Manages payroll cost effectively, in accordance with Company standards.
- Manages gross margin, in accordance with Company standards.
- Coachess develops, and motivates staff and ensures timelines of training is adhered to.
- Oversees sales floor and monitor NECE skills of retail staff.
- Facilitates discussions of accountability with retail staff with result to their performance.
- Partners with Store Manager on direction of business and communicates opportunity areas.
- Develops professional business relationships with Doctors.
- Ensures quality exams as indicated by exceptional customer satisfaction (as measured by NPS).
- Monitors number of repeat customers/customer retention.
- Ensures coverage/quality of hours.
- Implements retail-selling initiatives to increase number or exams and conversion of exams to sales.
- Recruits, trains, develops, motivates and retains associates, as measured by: Active and targeted networking, interviewing and selecting for hire candidates who demonstrate excellent customer service behaviors.Encouraging high productivity (sales/hour, transaction).Employees satisfaction through two-way communication.Bench strength (reflected by development, utilization and accuracy of manpower planning process, proactive recruiting and productive turnover.
- Ensures each store is effectively merchandised and presented according to standards as measured by: Execution of planogramExecution of visual appearance inside and outside of store (i.e. signage).Maintenance of overall standards (i.e. cleanliness, housekeeping)Associates exhibit professional presentation (i.e. attire) in accordance Brand standards.Execution of local and national marketing programs and initiativesExecution of Brand standards for signage and promotions.
- High school diploma or comparable experience typically achieved with 2+ years as an Optical Associate
- 2+ years experience as an Optical Associate or high school diploma
- Proven track record of sales growth through sales skills and accountability for sales results
- Proven experience and results with a retail or customer service establishment
- Ability to facilitate, train (through practice and role-play), coach and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams
- Ability to recruit and select associates/teams
- Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
- Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships
- Success in store merchandising and attention to detail
- Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
Pearle Vision - Calgary, Canada - EssilorLuxottica
Description
Requisition ID:
Store # : Pearle Vision
Position: Full-Time
Total Rewards:
At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.
GENERAL FUNCTION
The Assistant Manager drives profitable sales growth. This is accomplished through developing of a positive and productive retail-selling environment that ensures excellent customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention.
MAJOR DUTIES & RESPONSIBILITIES
BASIC QUALIFICATIONS
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.