Product Support Specialist - Nisku, Canada - Applied Industrial Technologies

Applied Industrial Technologies

Verified Company

Nisku, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Applied Industrial Technologies is an extensive network of facilities located throughout Canada helping customers in managing their industrial critical assets.

We are currently seeking a qualified and motivated individual to fill the position of
Product Support Specialist - Fluid Conveyance for the Ontario market.

Key responsibilities:

Driving fluid conveyance sales growth across the province in OEM and Industrial markets by creating value for our customers
Support duties include, but may not be limited to the following:
Providing product identification, product interchanges and crossovers
Providing technical support to other CSR's, TSR's and Applied personnel as required
Guidance on preferred products and vendors
Provide assistance to Strategic Accounts Group on RFQ opportunities as required
Assisting with sourcing difficult to find products, and helping improve lead times
Providing informal product training e.g. lunch & learn sessions
Providing guidance on market sell pricing recommendations
Participate in storeroom surveys and mechanical equipment surveys as required
Review sales data to make recommendations to align future sales with preferred vendors
Assist in negotiating Chargeback support with preferred and key vendors
Trouble Shoot including but not limited to product Improvements/Change Outs
Participate and cooperate with branch and corporate initiatives and policies such as:
Health, Safety & Environment (HSE)
Quality Management System
Company policies and procedures
Maintain up to date knowledge of company's product and service offerings
Maintain and encourage respectful and diplomatic relationships across the company
Attend meetings as required
Take personal responsibility for maintaining training requirements and professional development
Maintain high regard for safety and housekeeping
Perform other duties as assigned by the General Manager and/or Regional Manager
Significant fluid conveyance product experience
Post secondary education in a mechanical discipline or business, but not mandatory
Maintain high level of knowledge and training on
General business principles
Company product & service offering
Vendors & customers

Company ERP system

SAP
Conduct all dealings in a professional and respectful manner as outlined in the company Code of Ethics
Strong mechanical aptitude
Customer service commitment
Solid communication skills both oral and written
Organizational skills
Ability to multi task with different customers, vendors and deadlines
Able to work in a team environment and utilize all available resources
Strong computer skills in
Microsoft Outlook, Word, Excel, etc.

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas.

Here is just some of what we have to offer:

Competitive compensation and bonus opportunities
Health, vision, and dental coverage, RRSP w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement and opportunities for development
Company supported community involvement opportunities

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.