Control Center Agent - Grande Prairie, Canada - Canadian Fiber Optics

Canadian Fiber Optics

Verified Company

Grande Prairie, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job description

Company Profile:

Canadian Fiber Optics Corp is a privately held specialty telecommunications company that designs, builds, and operates fiber optic networks to provide high speed internet services in rural / remote communities and regions.

The Company deploys core expertise in fiber construction and strategic industry partnerships to deliver critical fiber infrastructure and high-speed internet services to residential, commercial, and industrial customers.

From design and construction to network operations, to the provision of end user services, CFOC connects rural businesses and communities to the world.

Job Summary:

Responsibilities:

Scheduling all installation, service activities with customers
Perform Tier 1 technical support, work with customers over the phone to assist and troubleshoot their issues.
Manage problems and incidents impacting services including postmortem follow up
Followup on issues to measure effectiveness of corrective actions and ensure customer satisfaction
Understand product offerings to deliver customer appropriate solutions
Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
Complete required daily reports

Skills:

Strong people skills, and a passion to serve customers
Problem solving ability a must
Excellent verbal and written communication skills English
Enjoys working in a teamoriented, collaborative environment
Strong technical knowledge & understanding
Exceptional organizational, time management, and multitasking skills
Strong proficiency in Microsoft Excel/Word and computers in general
The ability to efficiently organize your work and set priorities
Professional written and verbal communication
An outgoing positive attitude

Qualifications:

5+ years in Customer Service, Sales experience, E-Commerce, or retention experience

- (Within Telecom/Technology Industries preferred)

Financial experience required
Postsecondary education recommended

Salary:
$50,000.00-$55,000.00 per year

Education:

Secondary School (preferred)

Experience:

Customer service / Dispatch: 1 year (required)