- Assist the IT Support Specialist or designate, with day-to-day IT operations
- Diagnose and troubleshoot hardware, software, network, and application-related issues
- Consult user guides, technical manuals, and other documentation to research and implement effective solutions
- Install, configure, and maintain desktop and laptop computers, printers, mobile devices, and peripheral equipment
- Troubleshoot Windows and/or macOS operating systems, Microsoft 365, email systems, and common business applications
- Provide network and Internet support, including LAN, Wi-Fi, VPN, and basic TCP/IP troubleshooting
- Maintain accurate IT documentation, asset inventories, and support procedures
- Collect, organize, and maintain a log of technical problems and solutions for reference
- Perform system updates, backups, and basic security checks to ensure system reliability and data protection
- Ensure compliance with organizational IT policies, security standards, and best practices
- Provide advice, training, and guidance to users to prevent recurring technical issues
- Participate in the redesign, testing, and improvement of applications and software systems as required
- Performs other related duties as assigned
- Diploma in Computer Systems
- Minimum of three years related experience
- Excellent hardware and software skills
- Excellent analysis, troubleshooting and problem-solving skills
- Excellent understanding of Information technology tools and concepts
- Excellent interpersonal and communication skills working with technical and nontechnical personnel at various levels in the organization
- Excellent organizational and coordination abilities with close attention to detail
- Ability to influence and use judgment in decision-making
- Ability to work independently
- Knowledge of the Lax Kw'alaams community is an asset
- Ability to lift, carry, and move up to 50 lbs of IT equipment
- Ability to sit for extended periods of time while performing computer-based work
- You will adhere to the Lax Kw'alaams Band Code of Conduct, Code of Confidentiality, Social Media Policy and any other Policies in the Human Resource Manual
- Follow all guidelines harmoniously and cooperatively, creating a team approach in their duties for the Band's future success
- Acceptable Criminal Record Check with Vulnerable Sector Search
- Valid Driver's License (Class 5) is an asset
- As per the Canadian Union of Public Employees' Local 2365 Collective Agreement
- $30
- We invite all interested parties to reply in the strictest confidence to Human Resources:
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IT Support - Lax Kw'Alaams - Lax Kw'alaams
Description
Overview
The Lax Kw'alaams Information Technology Department has an exciting and immediate opening for a Full-Time IT Support employee. As a key member of the team, this role is responsible for providing technical assistance to users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures reliable operation of computer systems and supports end users in an enterprise environment.
Responsibilities
Education
Experience
Competency
Physical Demands and Working Environment
Condition of Employment
Classification/Pay Scale
Submission Deadline
Preference will be given to Lax Kw'alaams Band Members or qualified applicants of Indigenous ancestry. However, we invite all qualified individuals to apply.
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IT Support
Only for registered members Lax Kw'alaams, BC
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Business Support Officer
Only for registered members Prince Rupert
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Youth Support Worker
Only for registered members Prince Rupert
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Youth Support Worker
Only for registered members Prince Rupert
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Business Support Officer
Only for registered members Prince Rupert
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Business Support Officer
Only for registered members Prince Rupert, British Columbia
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Business Support Officer
Only for registered members Prince Rupert, British Columbia
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Youth Support Worker
Only for registered members Prince Rupert, British Columbia
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Physical Education Teacher
Only for registered members Lax Kw'alaams, BC
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Physical Education Teacher
Only for registered members Lax Kw'alaams, BC
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Family Services Worker
Full time Only for registered members Lax Kw'alaams, BC
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Chief Financial Officer
Full time Only for registered members Lax Kw'alaams, BC
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Heavy Duty Mechanic Apprentice Year 1
Full time Only for registered members Lax Kw'alaams, BC
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Physical Education Teacher
Only for registered members Lax Kw'alaams, BC
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Human Resources Manager
Only for registered members Lax Kw'alaams, BC
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coordinator, support services prince rupert
Only for registered members Prince Rupert
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HEALTH CARE SUPPORT WORKER TRAINING OPPORTUNITY – Facilities Long Term Care or Community Assisted Li
Only for registered members Prince Rupert
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Wilwilaaysk (Family) Wellness Worker
Only for registered members Prince Rupert
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Summer Student
Only for registered members Prince Rupert
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primary care assistant
Only for registered members Prince Rupert
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Health and Safety Coordinator
Only for registered members Prince Rupert