Assistant Manager - Mississauga, Canada - International Pool and Spa Centers

International Pool and Spa Centers

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

International Pool and Spa Centers is the leading distributor, retail, and service provider of hot tubs, swimming pools, and recreational products in southern Ontario.

We have 8 retail locations across Ontario, a fast-growing online business, and the largest fiberglass pool construction division in Ontario.

We are a family-run and owned business that has been in operations for over 40 years.

We are currently looking for a
Assistant Manager to join our dynamic and vibrant
Retail Store team in our
Mississauga location.

If you are an energetic and ambitious individual looking for a progressive and rewarding career and thrive in a fast-paced environment with tight deadlines, this is the perfect opportunity for you

START DATE:
Immediately

JOB TYPE:
Permanent, Full-time

LOCATION: 463 Hensall Cir, Mississauga, ON L5A 1X9

Position Purpose:

Under the direction of the
District Manager the
Assistant Manager is responsible for performing an array of functions that may include assisting customers, supporting store/regional management, liaising with corporate leaders with store related matters, and supporting the store staff.

Key Duties and Responsibilities include but are not limited to the following:

Be an expert in all customer facing policy and procedure in order to provide quick and accurate support
Take initiative to exceed customer satisfaction even if it requires overcoming obstacles
Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to company's guidelines
Assists customers with equipment and servicerelated problems and offers economic solution
Schedule service appointments and handle walkins for service
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and selling additional services when appropriate
Maintain an effective appointment system to verify customer problems, recommend/sell additional services, and properly and accurately communicate customer concerns
Work directly with the technicians to go over customer needs
Deal with customer complaints and inquiries
Keep an open communication with the technicians in order to keep customers informed on the progress of their repairs
Communicate with customer about status of work; discuss required work with the customer; explain completed work and all charges to the customer
Assists with and resolve warranty claims
Process service orders, warranty claims, warranty returns, service requests etc.
Basic bookkeeping such as processing accounts receivable and accounts payable, billing, payroll support etc.
Carry out administrative duties such as filing, typing, copying, scanning, preparing reports, scheduling meetings, preparing and formatting correspondences etc.
Carryout general office administrative tasks (i.e. expense reports, cheque deposits, data entry, etc.)
Provide support to corporate HR including Health & Safety, WSIB, personnel time tracking, and vacation allotments for respective location
Order and maintain office supplies, services, and equipment etc.
Respond to a variety of verbal and written inquiries from internal and external stakeholders.
Manage client invoicing and process invoices through POS
Manage employee expenses in the store
Process all returns, refunds, and cancellations
Maintain accurate records of all returns, refunds, store credits and gift cards
Liaise with store level leaders to ensure in store returns are processed accurately and that customers are receiving consistent and accurate information
Support with shipping, receiving and other warehouse related duties
Receive orders and crossreference with packing slips
Keep stock levels under control, and ensure stock rotation
Support with other office administrative tasks
Periodically support with various projects and tasks upon request

Required Competencies & Qualifications:

You have 12 years of experience assistant management or management, ideally at a fastpaced retail environment
Prior customer service administration experience
Outstanding interpersonal and customer service skills
Ability to work in a fast paced environment
Excellent oral and written communication skills
Self-Starter ability to understand and execute tasks with mínimal supervision
Professional demeanor
Strong analytical / organizational skills and creative problemsolving skills
Attention to detail
Proficient with Microsoft Office
Punctuality
Superior time management and organizational skills
Flexible team player who can also work independently
Creative, proactive, and eager to contribute new ideas
Adaptable multitasker with a positive, upbeat attitude