Supervisor, Product Quality Experience - Scarborough, Canada - Canada Goose Inc.

Canada Goose Inc.

Verified Company

Scarborough, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description:

What You'll Do:

Oversee the Product Quality Experience team and drive the initiative in finding new and creative repair solutions to ensure repairs are efficient and effective in order for Repair Operations to be able to execute and maintain the agreed upon service levels
Monitor industry standards and implement best practices and look for innovative ways to drive repairs forward
Support in recruitment, selecting, onboarding, and training new team members
Conduct performance reviews and drive the professional development of the Product Quality Experience team
Attend Proto meetings to review new styles in the development pipeline to mitigate risk and provide feedback to crossfunctional partners
Support in conducting time studies and lead the cost analysis of new repairs
Maintain appropriate training tools (SOPs, repair recordings and documentations) and ensure they are updated on a regular basis for global alignment
Working closely with the Operations and Returns teams, leverage data to identify, articulate trends and opportunities of Canada Goose products back to the business through quarterly reporting
Lead and/or support crossfunctional projects
Conduct case audits and calibrations for journey improvement, working closely with the Warranty Operations and Customer Experience teams

About You:

Degree in Fashion/Textile manufacturing required

years' experience in Manufacturing/Quality Assurance field
years in similar management role

Familiarity with pattern making, cutting, sewing and garment construction
Must be familiar with manufacturing techniques and knowledge of apparel manufacturing
Must be familiar with equipment used in the apparel industry
Must be familiar with têxtile and apparel testing methods
Proficiency in MS Office
Excellent written and verbal skills
Experience in a manufacturing and/or garment industry
Strong knowledge of garment construction and patternmaking
Demonstrated analytical skills and attention to detail
Strong organizational skills and ability to multitask in a fastpaced environment
Excellent problem solving, interpersonal and communications skills
Creative thinker who continuously looks for opportunities to innovate
Goaloriented and selfmotivated individual
Proficient in Salesforce

Additional Information

What's in it For You?

A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.

We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.

Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.