Customer Support Advisor - Québec City - Logibec

    Logibec
    Logibec Québec City

    2 days ago

    Description

    Logibec Challenge: Customer Support Advisor Role Summary


    The primary role of the Customer Support Advisor - Integration is to perform all tasks related to second and third level technical support.



    Responsibilities:

    • Provide first and second level customer service: handle service calls, document them and follow up until they are closed;

    • Provide on-call service (3rd level) outside normal business hours (on a rotating schedule 1/2 weeks);

    • Be available during evenings and weekends, as needed, for on-call and for the completion of certain projects/interventions;

    • Inform the implementation team of common anomalies;

    • s/li>E nsure compliance with all requirements related to Logibec's administrative processes; l|i>K now, master nd apply Logihec s policies regarding security confidentiality an d access t o information;i>A ccompany remotely or site th e institutions in th deployment f he solutions occasioally;; /P erfor m any other releated task such ass requested b y superior;.“,searchable_title“Customer Suport Advisory”, “remuneration_min”: “50000”, “remuneration_max”:”80000”,”remuneration_currency“•CAD”,”remote_policy •FULL_RESTRICTED

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