Communications Business Associate - Montréal, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, everyday brings new and exciting challenges.

You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary
The Communications Business Associate (CBA) is responsible for helping to build communication plans for assigned CN departments. The role works with team leads across CN functions and Communications Business Partners to identify annual communications objectives.

The role also collaborates with the Senior Manager, Corporate Communications and other key CN Hub team members to develop strategies and communications plan to help achieve departmental objectives.

The position coordinates clients' communication campaigns and ensures alignment of key departmental and company messages, tone and language by staying aligned with CN strategy.

The incumbent acts as a CN communication and brand advocate on behalf of the Hub at a department level and Company-wide.

Main Responsibilities

Communication Plan Development

Help develop, align and coordinate communication plans
Ensure that creative and effective communication campaigns are delivered on time, within budget and with all approvals effectively managed with Senior Manager
Support development of key messages for clients campaigns
Ensure messages and tone align within client's organization (campaign to campaign) and among various CN departments, ensuring that all communications stay true to CN's strategic Pillars and Foundations

Delivery of Tactics or Materials

Collaborate with Communications Hub Specialists (e.g. Omnichannel and Branding groups) to define tactical plan and drive its development, results, monitoring and measurement
Work on corporate communications projects in order to increase knowledge of CN's business, departments and stakeholders

Client Service Mentality

Respond to communications needs of client's organization with a strong client service approach and a cando solutionsoriented attitude
Educate client on communications practices and processes
Act as Subject Matter Expert in terms of understanding client, best means of communication, and critical success factors in reaching them with key messages
Build and nurture relationship with client department

Brand Advocacy

Represent Communications Hub and act as an advocate for the CN brand
Educate and strive to uphold brand standards set out by Communications Hub through recommendations to client

Working Conditions
The role has standard working conditions in an office environment with a regular work week from Monday to Friday. The incumbent must be available to work evening shifts and weekends when necessary.

Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.

Requirements:

Experience
Communications

Between 5 to 7 years of experience in a similar role
Experience in creating and executing communications strategies and plans
Experience in organizing employee events is an asset
Experience in developing and executing video plans
Experience in managing resources required for the execution of communications plans (Hub resources, CN resources and external resources such as videographers, photographers, designers, writers, translators )

Education/Certification/Designation

Bachelor's Degree in Business Administration, Communications or equivalent

Competencies

Inspires others with impactful modern communications and adapts to the audience
Collaborates with key internal stakeholders to enable higher productivity
Continuously displays a customer centric attitude in order to improve the customer's journey
Regularly identifies opportunities to create value and customer loyalty
Cultivates relationships
Makes informed and timely decisions to get things done
Influences by translating expertise into practical business outcomes
Knows CN's business and stays current with industry trends to elevate expertise and work
Strong Project Management skills
Fluently bilingual both written and verbal (English, French)
Any skills/attributes for these above would be considered as an asset

Technical Skills/Knowledge

Excellent proficiency in MS Office tools
Any knowledge for any of the above would be considered as an asset

About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout N