Manager of Family Services - Halifax, Canada - Ronald McDonald House Charities Atlantic

Description

Opportunity:


FAMILY SERVICES MANAGER

RMHC Atlantic is seeking a motivated, optimistic and experienced leader to join our team as the Family Services Manger to support and lead the Family Services team in delivering exceptional service to Maritime families.

Given the scope and range of Family Services responsibilities, it is imperative that the Family

Services Manger possesses strong leadership skills to positively bring out the best in team members by inspiring, mentoring, empowering and guiding the strategic direction within their work.

The Family Services Manger must have an eye for process improvement, be open to learning new skills, practice flexibility, and have a strong handle on the art of prioritization.

Position Summary
Reporting to the Director of Programs and Operations, the Family Services Manger plays a vital role in the RMHC Atlantic mission by leading the Family Services team in providing a safe, supportive and caring environment for families with ill children staying at Ronald McDonald
House and/or visiting our Ronald McDonald Family Rooms. The Family Services Manger will lead the strategic planning of family experience initiatives and oversee all aspects of RMHC
Atlantic utilizes resources, addresses challenges and leverages opportunities to strengthen the organization's reputation and services.

Responsibilities include strategic planning, procedure and policy development, process improvement, management, customer service, relationship building, data processing and compassionate communication, including managing crises and using conflict-resolution strategies.

This is a full-time, permanent position that supports full
- and part-time employees.


Key Contributions

• Leadership_
• Leads by example, cultivating a positive and supportive teambased environment.
• Supports, leads and mentors a strong team of Family Services Associates, and Family

Room and Activity Coordinators.

• Actively seeks opportunities to support crossorganization collaboration and staff development.
• Works with Family services team to determine appropriate goals and metrics for Family

Services' portfolios; develops processes to monitor and report on progress against goals.

• Executes comprehensive hiring, training, and performanceevaluation practices.
• Builds and promotes a culture of continuous improvement and service excellence by challenging the status quo and embracing innovation.
• Collaborates with colleagues from RMHC Chapters across the country and beyond to seek out new programs and services that improve guests' experiences and advance

RMHC Atlantic's mission.

• Seeks opportunities to improve leadership skill and efficacy through regular communication, feedback and reflection.
• Conducts all work in a personfirst and traumainformed manner that prioritizes harm

- reduction, diversity, equity, and inclusion.

• Vision and Strategy_
• Works with the Director of Programs and Operations to establish and execute short

- and long-term priorities to positively impact the experience of guests, volunteers and team members.

• Works with the Communications Manager to develop tactics to promote services, and collect content that illustrates and celebrates families' experiences at RMHC Atlantic.
• Responsible for data collection and compiling data for various stakeholders including the broader staff team, Board of Directors, RMHC Canada, RMHC Global, and our hospital partners and donors.
• Exceptional Family Service_
• Promotes an atmosphere of compassion, support and open communication with staff, guest families, volunteers, donors and the medical community.
• Ensures adherence to policies.
• Promotes services within the medical community to ensure program services policies and procedures are known and understood by referring staff and prospective guest families.
• Operations_
• Acts as liaison between the IWK Social Work team and RMHC Atlantic.
• Oversees office operations including financial management, and records and files pertaining to guests, inventory and supplies.
• Updates procedures and makes recommendations for changes to policies and guidelines, as they relate to Programs, Families and Volunteers.

Experience

• Works from a personcentered approach.
• Progressive leadership experience with experience in effectively building a team, managing performance and developing strategy.
• Demonstrated ability to build rapport and trust, creating a safe and secure environment.
• Goaloriented individual with sound judgement and integrity, as well as a high level of optimism and dedication to the mission and goals of the organization.
• Strategic, bigpicture thinker with the ability to recognize and plan for detail.
• Creative, socialfocused thinking, resourceful, and entrepreneurial;
• An ability to initiate, analyze, monitor, evaluate, and alter strategic development plans.
• Skilled at managing staff and volunteers toward specific goals;
• A collaborative and participative