Expert Finance Product Manager - Montréal, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Job Summary

The role of Expert Product Manager is to translate business requirements into formal product roadmaps.

The Expert works closely with the Business and I&T stakeholders to operationalize these roadmaps for initial development and evolution of the product.

The Expert Product Manager supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction.

This person ensures the product and related enhancements meet business needs based on market trends.

Product management is the discipline and business process governing a product from its inception to customer delivery and service in order to generate the largest possible value to CN business.

A product is a deliverable that has a value and provides an experience to its users. It can be a combination of systems, solutions, materials, and services delivered. Product management team provides leadership to activities such as portfolio management, strategy definition and product development.

Main Responsibilities

Business Partnering

Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two and that product expectations on either side are aligned
Translate Business and Operations needs into solutions through a formal product roadmap
Work with the Business to capture and develop pipeline of product opportunities and innovative ideas
Build business cases (including the need for change / objective, strategic alignment, benefits, highlevel implementation plan, financial analysis, risks, etc.) and promote Business sponsorship
Support the annual budget planning exercise led by finance
Provide business leaders with insight into innovative technologies that can disrupt or enhance business models / capabilities
Work with the Business to capture, translate and enrich business requirements for new and existing products and related services
Measure satisfaction through various channels and scores (e.g. Net Promoter Score)
Based on satisfaction results, develop an action plan to address issues and escalate to leadership, as appropriate

Product Life-Cycle Management

Develop a pipeline of product innovations
Engage with key stakeholders to achieve a shared vision of product goals and priorities
Develop a product roadmap aligned to business needs and priorities
Monitor and analyze technical components to identify potential issues and new capacity requirements for future demands of the Business
Build working models of the product for demonstration purposes or as part of the development process to enable faster feedback loops, engage end users earlier and jumpstart implementations
Work with crossfunctional teams to ensure innovation productization / realization into new products
Employ appropriate techniques to capture requirements and manage them on an ongoing basis through the project lifecycle
Analyze competitive and alternative products so as to understand what capabilities the product must have to delight internal and external customers
Maintain a product lifecycle perspective, and facilitate the balancing of shortterm achievements with longterm goals

Evolving Product Management Discipline

Prioritize product development activities to ensure alignment to both the business and technology strategies
Support prioritizing new products and related projects and programs
Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials, etc.)
Collaborate with other product managers and other stakeholders (e.g., procurement, security, architects, innovation) to avoid duplication and manage dependencies as required

Working Conditions

This role may require occasional business travel in accordance with CN policy for meetings (10-20% of time)

Requirements:

Experience

Minimum 1015 years overall work experience
Minimum 5 years demonstrating technical leadership qualities and/or overseeing deliverables
Minimum 58 years of experience in a Product Management or related role
Experience of engaging senior leaders and other stakeholders to support business decisions
Experience in shaping, building, scaling and sustaining products
Experience in diverse roles and increasing responsibilities across Business and I&T, although a businessonly career is acceptable if business roles included sufficient technology focus
Minimum 3 years working in or with Design Thinking and Lean / Agile software delivery teams

Education/Certification/Designation

A Bachelor's degree in computer science, business administration or equivalent degree or experience

Competencies

Business acumen, and the ability to communicate with executives, business domain stakeholders and technical staff alike
Excellent leadership, influence, communication, presentation and facilitation skills
Effective planning and organizational skills