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    Senior Software Administrator - Newfoundland & Labrador, Canada - Lenovo

    Lenovo
    Lenovo Newfoundland & Labrador, Canada

    3 weeks ago

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    Description

    Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.

    Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

    This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.

    To find out more visit , and read about the latest news via our StoryHub .

    Create and maintain all LMS element functionality including content integrations and creation, creating classes, building assignments, researching databases for information.

    Creates, maintains, and updates configuration of learning content in the system
    Shares responsibility for testing learning object functionality in the LMS
    Inputs data and performs quality control of data input by other training staff
    Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support and enhancing the LMS user experience
    Acts in a Customer Support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email via the Functional Help Email Box, and telephone communication (2nd line support)
    Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities, when necessary
    Update the LMS User Homepage monthly to ensure regular return traffic & implement strategies to increase interest in the content being promoted
    Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
    Data Structure & Management
    Create and manage user organizational unit structures including the creation of user groups.
    Manage inbound and outbound user data feed between Workday, CORNERSTONE SBX and Skillsoft Percipio.
    Maintain accurate data and records and analyze reporting data; Recognizes trends and provides feedback plus recommendations to training management
    Specialized Projects
    Leads Cornerstone SBX projects, enhancements, and system upgrades
    This would include system integrations, bulk data import/export operations, custom reports, etc. Leads the configuration and testing of system enhancements
    Training
    Delivers LMS training to appropriate audiences; evangelizes the content library & LMS capabilities to Business groups to increase utilization
    Writes desk procedures and quality work instructions
    Facilitates training sessions regarding LMS processes, as needed
    Interacts with technical vendors and help desk
    5+ years of Learning Management Systems administration experience is required

    • Experience with Excel, Word, PowerPoint and Teams is required
    Aptitude to learn software and applications (we are seeking a candidate who has an aptitude for learning and understanding technology)

    • Demonstrates excellent people skills for working with both technical staff, executives, and end users
    • Bachelor's degree in Education Technology, Education Administration, Instructional Design, or a related field is preferred
    • Knowledge of design software and editing tools (e.g. Some knowledge of HTML, SharePoint, JavaScript is also beneficial We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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