Officer, Funding Process and Operational Excellence - Ottawa, Canada - Federation of Canadian Municipalities

Federation of Canadian Municipalities

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary band

$63,650 - $80,150

Department

FCM Programs

Language

Bilingualism (English and French) is preferred

The cornerstone FCM Program is the Green Municipal Fund (GMF), a $1 billion permanent endowment from the The Federation of Canadian Municipalities (FCM) has been the national voice of municipal government since 1901.

FCM is dedicated to improving the quality of life in all communities by promoting strong, effective, and accountable municipal government.

FCM aspires to be an organization that is deeply respectful, collaborative, empowering and transparent in our work.

We have a commitment and passion for strengthening Canada by achieving results for our communities, our cities, and our workplace, and by sharing our knowledge and experience on the world stage, so that others may improve the quality of life in their communities.

The cornerstone FCM Program is the Green Municipal Fund (GMF), a $1 billion permanent endowment from the Government of Canada.

GMF helps local governments switch to sustainable practices faster.

Our unique mix of funding, resources and training gives municipalities the tools they need to build resiliency — and create better lives for Canadians.

As a leading catalyst for innovation, GMF offers funding (loans and grants) and knowledge for sustainable municipal initiatives designed to support communities to improve air, water, soil quality, and to protect the climate.

Through GMF, municipalities have built better transportation assets; constructed efficient and resilient buildings; diverted waste from landfill; made previously unusable land available for development; and improved soil and water quality.

You can find out more about how we're helping municipalities in this short video or by taking a read of GMF's Annual Report.

Major Purpose:

Client Service Support (CSS) is a multi-disciplinary team within the Client and Funding Services (CFS) unit that helps address the processes supporting clients' funding needs.

The team applies results-based decision frameworks and lean methodologies to lead continuous improvement on the client experience within the GMF funding offer, while maintaining fund sustainability.

Reporting to the CSS advisor, the CSS Officer provides analysis and review of Client and Funding Services processes in all phases of the funding life cycle.

Central functions of this role, in collaboration with CSS advisor, include the management of shared processes across funding teams to create more centralized or standardized process improvements and optimize workflows in GMFs customer relationship management (CRM) system using lean methodologies.

One of CSS end goals being to ensure a seamless experience for GMF clients; the CSS officer will work on projects and processes to maintain and improve the overall Client Journey Framework.

Key Responsibilities:

Process improvement and documentation:

In collaboration with the CSS advisor and key internal stakeholders, identifies, prioritizes, develops, optimizes and implements best practices and business processes within client funding services with the objective of achieving operational excellence
Traces processes and process maps from stakeholder requirements, with a focus on enhancing automation of process tools
In collaboration with CSS advisor, supports the funding teams to streamline and standardize workflows and evaluate data integrity in CRM using lean methodologies: gather data, investigate, and analyze bottlenecks and inefficiencies to seek data driven solutions.
Facilitates and supports the centralization, update and simplification of process manuals and procedures across all funding streams, including performing gap assessments and liaising with process owners and the Information Systems (IS) team on change management.
In coordination with CSS advisor, identifies training requirements, creates training curriculum and delivers regular inhouse user training on process improvements and procedural changes.
Provides updates to CSS Advisor on administrative process improvements and tools that may be standardized across all funding teams of the CFS unit, or centralized within the Client Service Support Unit
Provides guidance and assistance to the peer review coordinators in developing a simple, standardized system to evaluate ongoing peer reviewer performance for all funding teams and streams and supports the development of standard operating procedures for internal and externally facing peer review processes
Reviews the funding recommendation documentation process to GMF council, working with the CSS Data Coordinator to assess content and visualization

Communication and client feedback:

Participates in crossunit review of existing client surveys to launch in GMF's new client engagement portal
Participates in crossunit review of content migration activities and coordinates with the CFS and IS teams to manage postmigration content change requests within CRM. This